Customer Service & Communications Specialist

Mydin Mohamed Holdings Berhad (Retail); Lima Kedai; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

Mydin Mohamed Holdings Berhad (Retail) is seeking a Customer Service Associate to assist customers with inquiries, resolve issues, and provide product information to ensure a positive shopping experience. The role involves handling cash, processing transactions, maintaining accurate records, and collaborating with team members to support smooth store operations.

Good communication and reliability are essential in this high-volume retail environment.

Qualifications

• Good communication and interpersonal skills.
• Proficient in basic computer skills and documentation.
• Able to handle cash transactions and maintain accurate records.
• Good telephone etiquette and customer service skills.
• Able to handle customer enquiries, complaints, and requests professionally.
• Responsible, honest, detail-oriented, and well-organised.
• Able to work independently and as part of a team.
• Willing to follow instructions and carry out additional duties assigned by management.

Responsabilités

• Make telephone calls to various departments and receive incoming calls from external parties, directing them to the appropriate personnel.
• Maintain professional conduct and proper telephone etiquette at all times.
• Make internal public address (PA) announcements, including safety announcements, staff birthday announcements, missing child alerts within the premises, and the latest updates or information for customers and staff.
• Record and maintain all incoming and outgoing documents handled by courier services.
• Handle Meriah Card services, including registration, renewal, card replacement, and reward point redemption, while ensuring all related documents are updated and properly filed.
• Count petty cash before and after each shift and ensure the cash balance matches the Meriah Card sales report.
• Understand and manage the Maybank TreatPoints programme.
• Assist customers with product exchanges and issue vouchers when necessary.
• Assist customers with lost property enquiries.
• Record items left behind by customers after payment or items left at the bag counter.
• Process store utility bills.
• Understand, handle, and resolve customer complaints and enquiries professionally.
• Carry out any other duties and responsibilities assigned by the management from time to time.

Connaissances

Communication

Interpersonal

Cash handling

Documentation

Customer service

Telephone etiquette

Teamwork

Detail-oriented

Independent work

Following instructions

Description du poste

Mydin Mohamed Holdings Berhad (Retail) is seeking a Customer Service Associate to assist customers with inquiries, resolve issues, and provide product information to ensure a positive shopping experience. The role involves handling cash, processing transactions, maintaining accurate records, and collaborating with team members to support smooth store operations.

Good communication and reliability are essential in this high-volume retail environment.