Luxury Store Manager - Flexible Schedule & Growth

Coach; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Coach is seeking a Store Manager in Kuala Lumpur to lead its luxury retail team with purpose, drive performance, and create unforgettable customer experiences that reflect the Coach brand. You will set the tone for an inclusive culture, empower your team, and deliver sales, profitability, and retail excellence in a fast-paced environment.

You will coach and develop a diverse team, optimize store operations, and ensure immaculate visual standards while building strong vendor and community

Qualifications

• 1–6 years of leadership experience in retail or service industries.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences reflecting Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Customer Experience

Communication

MS Office

Retail Systems

Fashion Knowledge

Vendor Relations

Tools

Labor management tools

Inventory systems

Job description

Coach is seeking a Store Manager in Kuala Lumpur to lead its luxury retail team with purpose, drive performance, and create unforgettable customer experiences that reflect the Coach brand. You will set the tone for an inclusive culture, empower your team, and deliver sales, profitability, and retail excellence in a fast-paced environment.

You will coach and develop a diverse team, optimize store operations, and ensure immaculate visual standards while building strong vendor and community