Store Lead — Luxury Fashion, Flexible Schedule

kate spade new york; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Coach, a global fashion house, seeks a Store Manager to lead store performance and deliver exceptional customer experiences while upholding the brand’s values. You will drive sales, manage operations, and coach a diverse team in a fast-paced setting.

You will recruit talent, optimize staffing, and ensure visual standards align with Coach brand guidelines, fostering an inclusive environment and strong vendor relationships.

Qualifications

• 1-6 years of leadership experience in retail or service industries.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Customer service

Communication

MS Office

Retail systems

Digital engagement

Vendor relations

Fashion trends

English proficiency

Job description

Coach, a global fashion house, seeks a Store Manager to lead store performance and deliver exceptional customer experiences while upholding the brand’s values. You will drive sales, manage operations, and coach a diverse team in a fast-paced setting.

You will recruit talent, optimize staffing, and ensure visual standards align with Coach brand guidelines, fostering an inclusive environment and strong vendor relationships.