Luxury Sales Associate — Omnichannel & Clienteling Pro

Tapestry (Coach/Kate Spade); George Town; On-site; MYR 33,000 - 56,000; Full time

Job summary

Coach is seeking a Sales Associate in Penang to deliver an elevated, personalized shopping experience and support daily store operations. You will blend luxury retail service with omni-channel selling while building lasting client relationships.

The role emphasizes achievement of sales goals, product expertise, and teamwork, with a flexible schedule including nights and weekends to meet business needs.

Qualifications

• 1+ years of sales experience in luxury retail preferred.
• Experience with POS operation and mobile devices.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, live-stream/video demos (preferred).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

Customer service

English proficiency

Fashion knowledge

Tools

POS systems

Mobile POS

Job description

Coach is seeking a Sales Associate in Penang to deliver an elevated, personalized shopping experience and support daily store operations. You will blend luxury retail service with omni-channel selling while building lasting client relationships.

The role emphasizes achievement of sales goals, product expertise, and teamwork, with a flexible schedule including nights and weekends to meet business needs.