Luxury Sales Associate: Clienteling & Omnichannel

Tapestry; Kuala Lumpur; On-site; MYR 21,000 - 34,000; Part time

Job summary

Coach is seeking a Sales Assistant at the Johor Factory Outlet. The role focuses on delivering an elevated in-store experience, building client relationships, and driving sales through personalized styling and cross-selling. You will support daily operations, inventory tasks, and follow brand standards.

Ideal candidates have 1+ year in luxury retail, strong English, and comfort with POS systems. Flexibility for a fast-paced retail schedule, including weekends and peak periods, is preferred.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Strong English proficiency and comfortable in fast-paced environments.
• Experience with POS systems, clienteling and data capture is a plus.
• Familiarity with social media, live-stream shopping or video demos is advantageous.

Responsibilities

• Represent Coach as a brand ambassador on the shop floor.
• Deliver elevated, personalized service to clients and drive sales.
• Meet personal and store KPIs while supporting daily store operations.
• Utilize mobile POS, clienteling tools, and social platforms for data capture.
• Maintain visual merchandising, inventory, and stock room organization.

Skills

Sales experience

Luxury retail

English proficiency

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Tools

POS system

Job description

Coach is seeking a Sales Assistant at the Johor Factory Outlet. The role focuses on delivering an elevated in-store experience, building client relationships, and driving sales through personalized styling and cross-selling. You will support daily operations, inventory tasks, and follow brand standards.

Ideal candidates have 1+ year in luxury retail, strong English, and comfort with POS systems. Flexibility for a fast-paced retail schedule, including weekends and peak periods, is preferred.