VIP Luxury Sales Consultant

Fendi Singapore Pte Ltd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Fendi Singapore Pte Ltd in Kuala Lumpur is recruiting for a luxury retail associate. You will engage in upselling, cross selling, and maintaining high service standards across all product categories, while monitoring sales against KPIs.

You will strengthen customer relations, operate POS and inventory systems, and maintain store visuals and housekeeping. Chinese/Malay language skills are a plus, and flexible retail hours are required.

Qualifications

• Minimum 2 years of related experience in Fashion/High End Luxury industry.
• Good grooming standard.
• Strong selling skills are necessary.
• Bilingual; ability to speak third language is an added advantage.
• Willing to commit retail hours and work under pressure.

Responsibilities

• Upsell, cross-sell and multilple selling across all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on products, including newly launched products.
• Strengthen customer relations and nurture loyal FENDI customer base with CRM tools.
• Operate POS and Inventory Management system including stock transfers, payments, stock inquiry and customer data input.
• Maintain inventory accuracy and proper display per company guidelines; assist backroom as needed.
• Maintain safe, clean store environment and daily housekeeping; ensure visual merchandising per guidelines.
• Provide meaningful suggestions to improve internal processes and workflows.

Tools

Retail management system

Job description

Fendi Singapore Pte Ltd in Kuala Lumpur is recruiting for a luxury retail associate. You will engage in upselling, cross selling, and maintaining high service standards across all product categories, while monitoring sales against KPIs.

You will strengthen customer relations, operate POS and inventory systems, and maintain store visuals and housekeeping. Chinese/Malay language skills are a plus, and flexible retail hours are required.