Luxury Purchaser

LB INTERNATIONAL SDN BHD; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

LB INTERNATIONAL SDN BHD in Malaysia is seeking a commercially minded, proactive Luxury Purchaser & Customer Service Executive to join our preloved luxury business. You will purchase preloved luxury items directly from customers for resale and handle online sell-to-us inquiries and walk-in customers.

The role requires a strong buying and negotiation mindset, knowledge of current luxury resale values, and the ability to manage the end-to-end selling process, building long-term relationships with

Qualifications

• Strong buying and negotiation mindset.
• Understand current luxury resale market values.
• Stay updated with trending and high-demand designer items.
• Consider purchasing cost, resale potential and profitability.

Responsibilities

• Attend all walk-in customers who wish to sell their luxury items and manage the customer throughout the sell-to-us process.
• Reply promptly to online enquiries from customers wishing to sell luxury items, including WhatsApp and other channels.
• Negotiate effectively to achieve a competitive buying price while maintaining a positive customer experience and long-term relationship.
• Stay updated on the current market value of preloved luxury items and conduct market research before making or recommending purchasing decisions.
• Develop and maintain strong relationships with existing and repeat sell-back customers, encouraging them to return when they have other luxury items to sell.
• Maintain a cost-conscious mindset and continuously look for opportunities to reduce the company's inventory acquisition cost without compromising inventory quality.
• Stay updated with the latest luxury designer trends, including trending brands, models, collections, designs, sizes, colours and materials.
• Understand the difference between an item's original retail price, current preloved market value, expected resale price and suitable company buying price.
• Evaluate every potential purchase based on current demand, condition, market value, buying cost, expected resale price, potential selling period and profit margin.
• Handle various preloved luxury categories, including handbags, watches, jewellery, accessories, shoes, clothing, small leather goods and other accepted luxury designer items.

Job description

We are looking for a commercially minded, proactive and market-aware Luxury Purchaser & Customer Service Executive to join our preloved luxury business.

This role is responsible for purchasing preloved luxury items directly from customers for resale, handling both online sell-to-us enquiries and walk-in customers.

The ideal candidate must have a strong buying and negotiation mindset, understand current luxury resale market values, stay updated with trending and high-demand designer items, and always consider the company's purchasing cost, resale potential and profitability.

Attend to walk-in customers and online enquiries from customers wishing to sell luxury items to the company. Manage the customer professionally throughout the entire sell-to-us process, including understanding items, collecting necessary information, coordinating evaluations, presenting buying offers, and negotiating prices while maintaining positive customer relationships.

Key responsibilities

Attend all walk-in customers who wish to sell their luxury items and manage the customer professionally throughout the entire sell-to-us process

Reply promptly to online enquiries from customers wishing to sell luxury items, including WhatsApp and other assigned online communication channels

Negotiate effectively with customers to achieve a competitive buying price while maintaining a positive customer experience and long-term relationship

Stay continuously updated on the current market value of preloved luxury items and conduct market research before making or recommending purchasing decisions

Develop and maintain strong relationships with existing and repeat sell-back customers, encouraging them to return when they have other luxury items to sell

Maintain a strong cost-conscious mindset and continuously look for opportunities to reduce the company's inventory acquisition cost without compromising inventory quality

Stay updated with the latest luxury designer trends, including trending brands, models, collections, designs, sizes, colours and materials

Know which luxury items are currently high-demand, hot-selling and fast-moving, as well as which items may have lower or declining market demand

Understand the difference between an item's original retail price, current preloved market value, expected resale price and suitable company buying price

Evaluate every potential purchase based on current demand, condition, market value, buying cost, expected resale price, potential selling period and profit margin

Handle various preloved luxury categories, including handbags, watches, jewellery, accessories, shoes, clothing, small leather goods and other accepted luxury designer items