Luxury Housekeeping Supervisor - Guest Experience Lead

Mandarin Oriental; Bandar Penawar; On-site; MYR 27,900 - 44,640; Full time

Job summary

Mandarin Oriental Desaru Coast is seeking a Housekeeping Supervisor to lead the daily operations of the Housekeeping team, ensuring guest rooms, public areas, and back-of-house spaces are spotless and well-maintained. You will supervise room attendants, coordinate with front office and maintenance, and train staff to deliver exemplary guest service while maintaining safety and hygiene protocols.

Join a luxury property renowned for its tropical setting and exceptional service culture at Desaru

Qualifications

• Experience supervising a housekeeping team in a hotel setting.
• Commitment to guest service excellence and attention to detail.
• Ability to train and mentor staff for consistent performance.

Responsibilities

• Supervise and assign tasks to room attendants and housekeeping staff.
• Inspect guest rooms, corridors, and public areas for cleanliness.
• Ensure adherence to cleanliness and hygiene standards.
• Train, mentor, and monitor housekeeping staff performance.
• Maintain housekeeping records including room status and attendance.
• Coordinate with front office and maintenance for room readiness.
• Handle guest requests, complaints, and feedback related to housekeeping.
• Monitor usage of housekeeping supplies and linen; replenish stock as needed.

Skills

Supervising teams

Guest service

Training

Mentoring

Time management

Job description

Mandarin Oriental Desaru Coast is seeking a Housekeeping Supervisor to lead the daily operations of the Housekeeping team, ensuring guest rooms, public areas, and back-of-house spaces are spotless and well-maintained. You will supervise room attendants, coordinate with front office and maintenance, and train staff to deliver exemplary guest service while maintaining safety and hygiene protocols.

Join a luxury property renowned for its tropical setting and exceptional service culture at Desaru