Housekeeping Supervisor

Mandarin Oriental; Bandar Penawar; On-site; MYR 27,900 - 44,640; Full time

Job summary

Mandarin Oriental Desaru Coast is seeking a Housekeeping Supervisor to lead the daily operations of the Housekeeping team, ensuring guest rooms, public areas, and back-of-house spaces are spotless and well-maintained. You will supervise room attendants, coordinate with front office and maintenance, and train staff to deliver exemplary guest service while maintaining safety and hygiene protocols.

Join a luxury property renowned for its tropical setting and exceptional service culture at Desaru

Qualifications

• Experience supervising a housekeeping team in a hotel setting.
• Commitment to guest service excellence and attention to detail.
• Ability to train and mentor staff for consistent performance.

Responsibilities

• Supervise and assign tasks to room attendants and housekeeping staff.
• Inspect guest rooms, corridors, and public areas for cleanliness.
• Ensure adherence to cleanliness and hygiene standards.
• Train, mentor, and monitor housekeeping staff performance.
• Maintain housekeeping records including room status and attendance.
• Coordinate with front office and maintenance for room readiness.
• Handle guest requests, complaints, and feedback related to housekeeping.
• Monitor usage of housekeeping supplies and linen; replenish stock as needed.

Skills

Supervising teams

Guest service

Training

Mentoring

Time management

Job description

Mandarin Oriental, Desaru Coast is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast's final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About The Job

The Housekeeping Supervisor is responsible for overseeing and coordinating the daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house areas are clean, well-maintained, and meet established cleanliness and hygiene standards. The role involves supervising housekeeping staff, inspecting rooms, managing schedules, and supporting the team to deliver excellent guest service.

As a Housekeeping Supervisor, you will be responsible for the following duties:

• Supervise and assign tasks to room attendants, public area attendants, and other housekeeping staff.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance, and proper setup.
• Ensure adherence to hotel cleanliness and hygiene standards, including compliance with safety and sanitation protocols.
• Train, mentor, and monitor performance of housekeeping staff.
• Maintain housekeeping records including room status, inventory, lost and found, and staff attendance.
• Coordinate with the front office and maintenance departments to ensure room readiness and timely repairs.
• Handle guest requests, complaints, and feedback related to housekeeping promptly and professionally.
• Monitor usage of housekeeping supplies and linen; request stock replenishment when needed.