Luxury Hotel Housekeeping Coordinator

Four Seasons Hotels and Resorts; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Excellent training and development

Complimentary accommodation at other 4

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a proactive Housekeeping Coordinator to provide administrative and operational support to the Housekeeping Department. You will coordinate room and housekeeping requests, maintain records, and ensure smooth operations while upholding Four Seasons standards of service.

The role requires excellent communication, strong organization, and the ability to work with multiple departments in a fast-paced luxury hotel environment.

Qualifications

• Experience in a hotel housekeeping or similar coordination role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office and hotel systems.
• Flexible to work rotating shifts, weekends and public holidays.
• Must be able to work in Malaysia.

Responsibilities

• Coordinate daily housekeeping operations and communicate room status and operational updates to relevant colleagues and departments.
• Handle telephone calls, guest requests, and internal communications promptly and professionally.
• Record, follow up, and coordinate guest requests related to housekeeping, ensuring timely resolution.
• Maintain accurate records of room status, housekeeping activities, maintenance requests, lost and found items, and other departmental documentation.
• Coordinate with Front Office, Engineering, Laundry, Guest Services, and other departments to ensure efficient guest service and room readiness.
• Monitor and follow up on room discrepancies, out-of-order rooms, special requests, VIP arrangements, and priority rooms.
• Assist in preparing daily reports, assignments, checklists, and other departmental documents.
• Support supervisors and managers with administrative duties and daily operational requirements.
• Ensure proper handling and documentation of lost and found items in accordance with hotel procedures.
• Maintain confidentiality of guest information and departmental records.
• Ensure the Housekeeping office and work areas are organized and maintained to professional standards.
• Follow all hotel policies, procedures, health and safety standards, and Four Seasons service standards.
• Perform other duties as assigned by the housekeeping management team.

Skills

Communication skills

Organization skills

Time management

Multitasking

MS Office

Teamwork

Attention to detail

English Bahasa Malaysia

Work authorization Malaysia

Tools

Hotel systems

Job description

Four Seasons Hotel Kuala Lumpur is seeking a proactive Housekeeping Coordinator to provide administrative and operational support to the Housekeeping Department. You will coordinate room and housekeeping requests, maintain records, and ensure smooth operations while upholding Four Seasons standards of service.

The role requires excellent communication, strong organization, and the ability to work with multiple departments in a fast-paced luxury hotel environment.