Luxury Guest Experience Server

Hilton; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Hilton Malaysia in Kuala Lumpur is seeking a friendly and professional Server to greet guests, take orders, and deliver a memorable dining experience with impeccable hospitality. You’ll work closely with the team to ensure every guest feels valued and cared for from arrival to departure.

The role requires excellent English communication, a guest-first attitude, and flexibility to work shifts. Prior hotel or hospitality experience is preferred, with training provided to uphold our luxury service

Qualifications

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Responsibilities

• Follow the hotel's standard operating procedures, service policies, and techniques to deliver a luxury dining experience.
• Greet guests warmly, present menus, and provide detailed explanations of menu and buffet items, making recommendations as needed.
• Take accurate food and beverage orders and communicate them effectively to the kitchen and bar.
• Ensure timely service of food and beverages, following proper sequence and etiquette.
• Anticipate guest needs, offering refills and replenishments promptly.
• Assist guests with seating, providing personalised service, and accommodating special requests.
• Address guest inquiries and resolve any concerns promptly, ensuring a seamless experience.
• Handle guest complaints professionally and elevate issues to the supervisor or manager when necessary.
• Possess thorough knowledge of the restaurant’s menu, including ingredients, preparation methods, and allergens.
• Upsell and recommend menu items, pairing food with appropriate wine or beverages to enhance the dining experience.
• Understand the coordination between the kitchen and restaurant, ensuring smooth service flow.
• Maintain awareness of daily specials, promotions, and upcoming events.

Skills

Guest service

English fluency

Interpersonal skills

Education

High school diploma or equivalent

Job description

Hilton Malaysia in Kuala Lumpur is seeking a friendly and professional Server to greet guests, take orders, and deliver a memorable dining experience with impeccable hospitality. You’ll work closely with the team to ensure every guest feels valued and cared for from arrival to departure.

The role requires excellent English communication, a guest-first attitude, and flexibility to work shifts. Prior hotel or hospitality experience is preferred, with training provided to uphold our luxury service