Guest Experience Supervisor – Front Office

Hilton

Kuah

On-site

MYR 33,000 - 78,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Hilton in Malaysia is seeking a Guest Relation Supervisor to manage daily front office operations, ensuring outstanding guest service and seamless check-in/check-out experiences. You will lead a team of front desk agents and guest service representatives, maintaining Hilton's service standards and guest-centric approach.

The role requires strong leadership, excellent communication, and the ability to work flexible hours, including weekends and public holidays.

Qualifications

Experience in Guest Relations, Guest Service or Front Office within hospitality.
Strong leadership and team management with ability to inspire and develop.
Excellent communication and guest-centric service orientation.

Responsibilities

Oversee daily front office operations: guest service, registration, room inventory, and policy adherence.
Monitor and elevate service: track guest satisfaction and drive improvements.
Support revenue initiatives: assist in promoting hotel services and up-selling opportunities.
Facilitate team knowledge: provide regular updates and training on hotel offerings and local attractions.
Delight our guests: welcome, respond to inquiries, and promptly resolve concerns to uphold standards.
Oversee VIP guest experience: review VIP reservations and ensure seamless check-in/out.
Inspire and develop the team: coach and foster a positive, productive work environment.