Server (Pool) - Waldorf Astoria Kuala Lumpur

Hilton; Kuala Lumpur; In loco; MYR 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Hilton Malaysia in Kuala Lumpur is seeking a friendly and professional Server to greet guests, take orders, and deliver a memorable dining experience with impeccable hospitality. You’ll work closely with the team to ensure every guest feels valued and cared for from arrival to departure.

The role requires excellent English communication, a guest-first attitude, and flexibility to work shifts. Prior hotel or hospitality experience is preferred, with training provided to uphold our luxury service

Competenze

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Mansioni

• Follow the hotel's standard operating procedures, service policies, and techniques to deliver a luxury dining experience.
• Greet guests warmly, present menus, and provide detailed explanations of menu and buffet items, making recommendations as needed.
• Take accurate food and beverage orders and communicate them effectively to the kitchen and bar.
• Ensure timely service of food and beverages, following proper sequence and etiquette.
• Anticipate guest needs, offering refills and replenishments promptly.
• Assist guests with seating, providing personalised service, and accommodating special requests.
• Address guest inquiries and resolve any concerns promptly, ensuring a seamless experience.
• Handle guest complaints professionally and elevate issues to the supervisor or manager when necessary.
• Possess thorough knowledge of the restaurant’s menu, including ingredients, preparation methods, and allergens.
• Upsell and recommend menu items, pairing food with appropriate wine or beverages to enhance the dining experience.
• Understand the coordination between the kitchen and restaurant, ensuring smooth service flow.
• Maintain awareness of daily specials, promotions, and upcoming events.

Conoscenze

Guest service

English fluency

Interpersonal skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a Server, you're not just making guests feel at home – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Follow the hotel's standard operating procedures, service policies, and techniques to deliver a luxury dining experience.
• Greet guests warmly, present menus, and provide detailed explanations of menu and buffet items, making recommendations as needed.
• Take accurate food and beverage orders and communicate them effectively to the kitchen and bar.
• Ensure timely service of food and beverages, following proper sequence and etiquette.
• Anticipate guest needs, offering refills and replenishments promptly.
• Assist guests with seating, providing personalised service, and accommodating special requests.
• Address guest inquiries and resolve any concerns promptly, ensuring a seamless experience.
• Handle guest complaints professionally and elevate issues to the supervisor or manager when necessary.
• Possess thorough knowledge of the restaurant’s menu, including ingredients, preparation methods, and allergens.
• Upsell and recommend menu items, pairing food with appropriate wine or beverages to enhance the dining experience.
• Understand the coordination between the kitchen and restaurant, ensuring smooth service flow.
• Maintain awareness of daily specials, promotions, and upcoming events.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.