Luxury Club Lounge Ambassador

Hyatt Regency Kinabalu; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Hyatt Regency Kinabalu in Kota Kinabalu Sabah invites a Club Lounge host to deliver warm, personalized service to Regency Club guests, welcoming them and assisting with check-in and check-out while ensuring an exclusive experience.

This role demands strong attention to detail, excellent communication, and a genuine passion for luxury hospitality in an intimate setting, with flexibility to work rotating shifts including weekends.

Fresh graduates are welcome, and knowledge of Opera Cloud is a plus.

Qualifications

• Experience in a guest service or hospitality role is preferred.
• Strong interpersonal and communication skills.
• Well-groomed, professional and confident with a positive attitude.
• Fluent in English; additional language skills are an advantage.
• Detail-oriented with a proactive approach to service.
• Ability to multitask and remain calm under pressure.
• Flexible to work rotating shifts, including weekends and public holidays.
• Diploma or certification in Hospitality or a related field.
• Previous experience in a Club Lounge from 5 star hotel environment.
• Knowledge of Opera Cloud is a plus.
• Fresh graduates are welcome to apply.

Responsibilities

• Welcomes and attends to Regency Club guests in the Club Lounge.
• Assists with check-in/check-out procedures and ensures a comfortable, exclusive experience.

Skills

Interpersonal skills

Communication skills

English fluency

Detail-oriented

Calm under pressure

Flexible shifts

Professional appearance

Education

Diploma in Hospitality

Tools

Opera Cloud

Job description

Hyatt Regency Kinabalu in Kota Kinabalu Sabah invites a Club Lounge host to deliver warm, personalized service to Regency Club guests, welcoming them and assisting with check-in and check-out while ensuring an exclusive experience.

This role demands strong attention to detail, excellent communication, and a genuine passion for luxury hospitality in an intimate setting, with flexibility to work rotating shifts including weekends.

Fresh graduates are welcome, and knowledge of Opera Cloud is a plus.