Host - Front Office - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Regency Kinabalu; Kuala Lumpur; On-site; MYR 47,000 - 67,000; Full time

Job summary

Hyatt Regency Kinabalu in Sabah is seeking a Front Desk Guest Service associate to warmly welcome guests and ensure a smooth check-in and check-out.

You will assist with guest inquiries and provide personalized service in line with Hyatt’s brand standards, setting the tone for a memorable stay. Excellent communication and a professional demeanor are essential.

Fresh graduates are welcome to apply, and Opera Cloud experience is a plus.

Qualifications

• Previous experience in a guest-facing role is preferred (hospitality or customer service).
• Excellent communication and interpersonal skills.
• Friendly, confident and professional demeanor.
• Proficiency in English; additional languages are an advantage.
• Basic computer knowledge; experience with Opera Cloud is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Willingness to work shifts, weekends and public holidays.
• Diploma or certification in Hospitality, Tourism or related field.
• Fresh graduates are welcome to apply.

Responsibilities

• Greet guests warmly and professionally at arrival.
• Assist guests with check-in and check-out and respond to inquiries.
• Provide personalized service aligned with Hyatt brand standards.

Skills

Excellent communication skills

Interpersonal skills

English proficiency

Professional demeanor

Fast-paced environment

Education

Diploma or cert in Hospitality/Tourism

Fresh graduates welcome

Tools

Opera Cloud

Job description

You are responsible in welcoming guests with genuine warmth and professionalism, ensuring a smooth check-in and check-out experience, offering assistance with guest inquiries and providing personalized service in accordance with Hyatt’s brand standards. Your role helps set the tone for a memorable stay and reflects the hotel’s commitment to hospitality from the very first interaction.

Summary

You are responsible in welcoming guests with genuine warmth and professionalism, ensuring a smooth check-in and check-out experience, offering assistance with guest inquiries and providing personalized service in accordance with Hyatt’s brand standards. Your role helps set the tone for a memorable stay and reflects the hotel’s commitment to hospitality from the very first interaction.

Qualifications

• Previous experience in a guest-facing role is preferred (hospitality or customer service).
• Excellent communication and interpersonal skills.
• Friendly, confident and professional demeanor.
• Proficiency in English; additional languages are an advantage.
• Basic computer knowledge; experience with Opera Cloud is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Willingness to work shifts, weekends and public holidays.
• Diploma or certification in Hospitality, Tourism or related field.
• Fresh graduates are welcome to apply.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

Winner of best 5 star hotel Kota Kinabalu (Sabah Tourism Awards 2013– business category)

Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu.

Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings.

Dining options at our Kota Kinabalu restaurants and bars are a food aficionado’s delight with some of the best food the city has to offer. Guests are spoilt for choice between our local and international buffet restaurant Tanjung Ria Café, Japanese cuisine at our award‑winning Japanese Restaurant Nagisa, western food and gourmet pizzas and ice cream at Mosaic sidewalk café, drinks and a la carte orders at the Atrium Lounge or party the night away at Shenanigan’s Fun Pub.

Activities and excitement at the Hyatt Regency Kinabalu hotel are aplenty. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you.

For guests seeking to do events or functions in Kota Kinabalu, Sabah, we offer great value meeting packages in our ballroom or in one of our three meeting rooms. For weddings, our hotel offers a range of romantic rooms for your special day.

Hyatt Regency Kinabalu Hotel offers an ideal tropical getaway for the business, leisure, nature or sports adventure traveller. Discover the essence of authentic Sabahan hospitality at Hyatt Regency Kinabalu.

Winner of best 5 star hotel Kota Kinabalu (Sabah Tourism Awards 2013– business category)

Experience five‑star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu.

Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings.

Dining options at our Kota Kinabalu restaurants and bars are a food aficionado’s delight with some of the best food the city has to offer. Guests are spoilt for choice between our local and international buffet restaurant Tanjung Ria Café, Japanese cuisine at our award‑winning Japanese Restaurant Nagisa, western food and gourmet pizzas and ice cream at Mosaic sidewalk café, drinks and a la carte orders at the Atrium Lounge or party the night away at Shenanigan’s Fun Pub.

Activities and excitement at the Hyatt Regency Kinabalu hotel are aplenty. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you.

For guests seeking to do events or functions in Kota Kinabalu, Sabah, we offer great value meeting packages in our ballroom or in one of our three meeting rooms. For weddings, our hotel offers a range of romantic rooms for your special day.

Hyatt Regency Kinabalu Hotel offers an ideal tropical getaway for the business, leisure, nature or sports adventure traveller. Discover the essence of authentic Sabahan hospitality at Hyatt Regency Kinabalu.

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