Luxury Club Butler Manager

Genting Malaysia Bhd; Bentong; On-site; MYR 120,000 - 180,000; Full time

Job summary

Genting Malaysia Bhd in Malaysia is seeking a Senior Butler Operations Manager to oversee the Butler Department at Crockfords Hotel, Genting Highlands. You will manage VIP guest experiences, anticipate preferences, and ensure flawless service delivery across all shifts.

Responsibilities include leading a team of Butler Associates, coordinating with multiple departments, and upholding Forbes/Leading Hotels standards.

Qualifications

• Minimum 4 to 6 years of experience in luxury hotel operations.
• At least 2 years in a supervisory role within Butler Services, Front Office, Guest Relations, Executive Lounge, or Luxury Hospitality Operations.
• Experience in Forbes-rated, Leading Hotels of the World, or internationally branded luxury hotels is highly preferred.

Responsibilities

• Oversee day-to-day operations of the Butler Department and ensure smooth service delivery across shifts.
• Supervise Butler team scheduling, task allocation, and performance monitoring.
• Ensure check-in/check-out, unpacking, packing, room orientation, and personalized Butler services are executed.
• Maintain guest preference databases and service records with high accuracy.
• Coordinate VIP arrivals, departures, and special events with other departments.

Skills

Team leadership

Guest relations

Service excellence

Communication

Problem-solving

Attention to detail

Discretion

Education

Diploma or Bachelor's Degree in Hospitality Management

Job description

Genting Malaysia Bhd in Malaysia is seeking a Senior Butler Operations Manager to oversee the Butler Department at Crockfords Hotel, Genting Highlands. You will manage VIP guest experiences, anticipate preferences, and ensure flawless service delivery across all shifts.

Responsibilities include leading a team of Butler Associates, coordinating with multiple departments, and upholding Forbes/Leading Hotels standards.