Luxury Client Care Specialist

CHANEL (Kuala Lumpur) Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

CHANEL Kuala Lumpur is seeking a Core Customer Care Advisor to be the first line of contact for clients across channels, delivering personalized luxury service and deep product knowledge. You will collaborate with boutique teams and cross-functional partners to resolve queries with discretion and empathy, upholding the CHANEL experience.

You will engage clients, build lasting relationships, guide them through solutions, and ensure clear handovers to specialists for events and campaigns,

Responsibilities

• First line of contact addressing clients' queries across channels
• Demonstrate product knowledge to assist clients and collaborate with boutique staff
• Provide clear handovers to relevant functional teams and specialists

Job description

CHANEL Kuala Lumpur is seeking a Core Customer Care Advisor to be the first line of contact for clients across channels, delivering personalized luxury service and deep product knowledge. You will collaborate with boutique teams and cross-functional partners to resolve queries with discretion and empathy, upholding the CHANEL experience.

You will engage clients, build lasting relationships, guide them through solutions, and ensure clear handovers to specialists for events and campaigns,