Luxury Client Care Advisor

Chanel, Inc.; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave for all parents

Job summary

CHANEL is seeking a Core Customer Care Advisor to be the first point of contact for clients, delivering a personalised luxury service across channels. You will leverage product knowledge to answer queries, solve issues, and escalate where needed while maintaining CHANEL’s exceptional client experience.

The role emphasizes proactive problem-solving, long-term client relationships, and collaboration with boutique and functional teams to ensure consistent brand experiences.

Qualifications

• Demonstrated customer care experience and the ability to proactively address clients’ needs and resolve issues
• Excellent interpersonal and communication skills; ability to engage customers and build relationships
• Positive attitude, empathy and resilience when addressing clients’ queries and needs

Responsibilities

• Be the first line of contact in addressing clients’ queries and needs; provide personalized assistance
• Engage clients and build long-term relationships by delivering a differentiated CHANEL experience
• Demonstrate knowledge of CHANEL’s products and services to address general queries
• Simplify servicing by guiding navigation, troubleshooting and personalised help
• Ensure clear handover or escalation to relevant teams with concise data and insights
• Act as an official channel for outbound engagements with clients (events & campaigns)

Skills

Customer care experience

Interpersonal skills

Communication skills

Empathy

Growth mindset

Job description

CHANEL is seeking a Core Customer Care Advisor to be the first point of contact for clients, delivering a personalised luxury service across channels. You will leverage product knowledge to answer queries, solve issues, and escalate where needed while maintaining CHANEL’s exceptional client experience.

The role emphasizes proactive problem-solving, long-term client relationships, and collaboration with boutique and functional teams to ensure consistent brand experiences.