Luxury Client Advisor — Elevate the Customer Experience

PRADA Retail Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 55,000 - 85,000; Full time

Job summary

PRADA Retail Malaysia Sdn Bhd in Kuala Lumpur is seeking a Client Advisor to deliver an extraordinary luxury customer experience, placing the client at the center while promoting the Brand philosophy.

You will master product knowledge, guide clients through in-store and ecommerce journeys, and contribute to achieving personal and store sales targets. This role demands passion for luxury fashion and strong communication in a fast-paced setting.

Qualifications

• Passion for human relations and sales.
• Ability to build long-lasting client relationships.
• Team-oriented with collaborative mindset.
• Excellent communication and interpersonal skills.
• Strong knowledge of luxury product category.
• Commitment to delivering luxury customer experiences.

Responsibilities

• Place the customer at the center and provide an excellent service.
• Exceed individual sales targets and contribute to store success.
• Maintain high standards of product knowledge and brand DNA.
• Capture client data to personalize future interactions.
• Promote omni-channel experience across in-store and online.
• Liaise with management to resolve client issues promptly.
• Ensure proper stock handling and back-of-house collaboration.
• Adhere to company procedures, security, and reporting.
• Collaborate with teammates to deliver a consistent luxury journey.

Skills

Sales passion

Relationship-building

Team player

Communication skills

Product knowledge

Customer service

Job description

PRADA Retail Malaysia Sdn Bhd in Kuala Lumpur is seeking a Client Advisor to deliver an extraordinary luxury customer experience, placing the client at the center while promoting the Brand philosophy.

You will master product knowledge, guide clients through in-store and ecommerce journeys, and contribute to achieving personal and store sales targets. This role demands passion for luxury fashion and strong communication in a fast-paced setting.