Luxury Retail Ops Leader — Multi-Brand Stores

Valiram; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Valiram, a leading Southeast Asian luxury retail group based in Kuala Lumpur, is seeking a seasoned Retail Manager to drive sales, operations, and customer experience across Malaysia stores.

You will oversee P&L, merchandising, inventory, CRM, and team development, partner with Marketing, and ensure compliance with brand standards. Minimum 10 years in luxury retail leadership and fluent English required.

Qualifications

• Minimum a Degree in any discipline.
• Minimum 10 years of management experience in luxury goods or a comparable retail environment.
• Fluent English in written and spoken form.

Responsibilities

• Drive sales and business performance across assigned brands/stores in Malaysia.
• Oversee operations, P&L, merchandising, inventory, and CRM to deliver strong commercial results.
• Lead store teams; develop staff and ensure brand standards and compliance.

Skills

Leadership

People management

Sales strategy

Customer service

Communication

Education

Degree in any discipline

Tools

POS systems

Job description

Valiram, a leading Southeast Asian luxury retail group based in Kuala Lumpur, is seeking a seasoned Retail Manager to drive sales, operations, and customer experience across Malaysia stores.

You will oversee P&L, merchandising, inventory, CRM, and team development, partner with Marketing, and ensure compliance with brand standards. Minimum 10 years in luxury retail leadership and fluent English required.