Luxury Boutique Client Experience Ambassador

MY01 Richemont Luxury (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Richemont Luxury (Malaysia) Sdn Bhd is seeking a Hospitality Ambassador to represent Cartier in our boutiques. The role focuses on delivering a flawless client experience, managing queues, and guiding clients through their journey with warmth and storytelling.

You will interact with clients in English, maintain poise in a fast-paced luxury environment, and support boutique operations with a proactive, client-centric approach. This is a full-time role in our Kuala Lumpur boutiques.

Qualifications

• Strong service orientation for luxury clients.
• Ability to engage clients with storytelling about Maison/boutique.
• Comfort with digital tools and process orientation.

Responsibilities

• Uphold Cartier image and deliver consistent, excellent client experiences throughout the journey.
• Inform clients about waiting times and share Maison/boutique stories.
• Assess client needs and guide them with a positive, proactive approach.

Skills

Customer service

Team spirit

English communication

Digital savvy

Organization

Job description

Richemont Luxury (Malaysia) Sdn Bhd is seeking a Hospitality Ambassador to represent Cartier in our boutiques. The role focuses on delivering a flawless client experience, managing queues, and guiding clients through their journey with warmth and storytelling.

You will interact with clients in English, maintain poise in a fast-paced luxury environment, and support boutique operations with a proactive, client-centric approach. This is a full-time role in our Kuala Lumpur boutiques.