Lumare Beach Club - Assistant Manager

Mandarin Oriental Hotel Group Limited; Bandar Penawar; Sur place; MYR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

MOstay

Learning & Development

Health & Wellness

Résumé du poste

Mandarin Oriental, Desaru Coast is seeking an Assistant Manager, Lumare to join our Food & Beverage Department. You will lead service operations, oversee VIP guest experiences, and coordinate with kitchen and bar teams to uphold the brand’s luxury standards.

This role requires strong leadership, impeccable guest service, and the ability to manage events and staff in a premium beach club setting.

Qualifications

• Strong leadership and interpersonal skills.
• Excellent communication in English (other languages an advantage).
• Energetic, hands-on, and guest-focused with a can-do attitude.

Responsabilités

• Ensure every guest receives a warm welcome and personalized service throughout their visit.
• Act as the main point of contact for VIP guests, resolving complaints or issues promptly and professionally.
• Monitor service quality and ambiance to match the beach club’s premium lifestyle positioning.
• Oversee the floor, beach area and poolside service to ensure smooth day-to-day operations.
• Supervise setup and breakdown of service stations and event spaces.
• Support the Restaurant Manager, Lumare in shift planning, opening/closing procedures, and stock management.
• Train, coach, and motivate team members to deliver consistent 5-star service.
• Support performance reviews and assist in developing team members' product knowledge and guest interaction skills.
• Ensure grooming, appearance, and behaviour of team members meet brand standards.
• Coordinate with Sales and Events teams on private functions, parties, and special guest arrangements.
• Assist in managing logistics for live DJs, performances, beach parties, and food & beverage promotions.
• Ensure all safety and hygiene protocols are followed in accordance with local regulations and brand standards.
• Conduct regular inspections and take corrective actions when necessary.
• Report maintenance issues or safety hazards promptly.
• Assist with daily sales reports, cost control, and operational budgets.
• Monitor stock levels of beverages, linens, and other supplies, coordinate with procurement or storeroom.
• Prevent wastage and support profit-maximization strategies.

Connaissances

Leadership

Communication

Guest service

Outils

POS systems

Description du poste

Mandarin Oriental, Desaru Coast is seeking an Assistant Manager, Lumare to join our Food & Beverage Department. You will lead service operations, oversee VIP guest experiences, and coordinate with kitchen and bar teams to uphold the brand’s luxury standards.

This role requires strong leadership, impeccable guest service, and the ability to manage events and staff in a premium beach club setting.