Logistics System Analyst (Executive/ Senior Executive) (Contract)

MR DIY International; Seri Kembangan; On-site; MYR 60,000 - 100,000; Full time

Job summary

MR DIY International is seeking a Logistics Systems Analyst to bridge operations, IT, and external vendors. The role focuses on gathering business requirements, designing and coordinating system solutions, and ensuring robust, user-friendly digital tools to automate trade and compliance processes.

You will work closely with IT vendors, document functional updates, and support change management to ensure successful rollout and adoption across global operations.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 2–3 years of experience as a Business Analyst, Project Coordinator, or Systems Analyst.
• Experience in system deployment or digitalization projects (ERP/GTMS/TMS/MRP/WMS).
• Familiarity with global trade, customs, import/export, or product compliance.
• Skilled in documenting User Stories, FRDs, and UAT scripts.
• Ability to bridge technical and non-technical stakeholders.
• Strong attention to detail and ability to spot logic gaps in automated workflows.
• Proactive in identifying system risks and proposing workarounds.

Responsibilities

• Gather, analyze, and document business requirements for global trade and product compliance.
• Translate regulatory and operational needs into functional specs and user stories.
• Collaborate with IT and vendors to design and evaluate system capabilities.

Skills

Business analysis

Requirements gathering

User stories

Stakeholder management

Documentation

Problem solving

Education

Bachelor's degree in Supply Chain Management, Business Information Systems, Computer Science, or related field

Tools

ERP systems

GTMS/TMS/WMS

UAT scripts

Job description

Job Summary

The Logistics Systems Analyst supports digitalization initiatives and system transformation within the Global Trade & Product Compliance (GTPC) department. Acting as the critical bridge between operations stakeholders, IT, and external vendors, the role focuses on business requirements gathering, solution design support, and implementation coordination. The ideal candidate will ensure our digital tools are robust, user-friendly, and capable of automating trade and compliance operations logic to drive operational efficiency.

Responsibilities

Business Requirements Gathering & Solution Design

• Gather, analyse, and document business requirements related to global trade and product compliance processes.
• Translate complex regulatory and operational requirements into clear, actionable functional specifications and user stories for technical teams.
• Partner with IT and system vendors to design and evaluate system capabilities and ensure proposed designs align with business objectives.
• Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy‑in and approval.

Digitalisation & Solution Delivery

• Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
• Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
• Facilitate and ensure timely digital rollout, user training, and provide hyper‑care support post‑implementation.
• Maintain meticulous documentation of system logic, functional updates to ensure the digital solution remains audit‑ready.
• Partner with Logistics Process Analyst to identify the impact of system changes on existing workflows and assist in updating SOPs accordingly.
• Support change management efforts to ensure smooth adoption of new processes and systems.

Stakeholder Engagement & Support

• Facilitate requirement workshops and solutioning sessions to align diverse stakeholder needs into a unified solution.
• Develop comprehensive user manuals and lead system‑centric training sessions to ensure high system adoption rates across all users.
• Serve as functional Subject Matter Expert (SME) to troubleshoot and resolve system‑related issues and prioritize enhancement backlog based on business focus.

Requirements

• Bachelor’s Degree in Supply Chain Management, Business Information Systems, Computer Science, or a related field.
• 2-3 years of relevant experience as a Business Analyst, Project Coordinator, or Systems Analyst.
• Proven experience in system deployment or digitalization projects (e.g.: ERP, GTM, TMS, MRP, or WMS implementations) is highly preferred.
• Familiarity with global trade, customs, import/ export, or product compliance processes is an advantage.
• Skilled in documenting User Stories, Functional Requirement Documents, and UAT scripts.
• Exceptional ability to bridge the gap between technical developers and non‑technical users.
• High attention to detail with the ability to spot logic gaps in automated workflows.
• Proactive in identifying system risks and proposing creative workarounds.

At MR DIY International, we’re more than a global home improvement brand, we’re a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 15 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career.

From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Our Culture Is Built On GIVE

• Growth: Rapid development opportunities at every stage of your journey.
• International Exposure: Cross‑border collaborations and secondments.
• Value Creation: Real ownership, real impact.
• Empowerment: A culture that trusts you to lead and innovate.

If you’re driven, adaptable, and eager to be part of a high-impact team, MR DIY International is where you build, lead, and thrive.