Logistics System Analyst (Executive/ Senior Executive) (Contract)

MR DIY International; George Town; On-site; MYR 90,000 - 150,000; Full time

Job summary

MR DIY International is seeking a Logistics Systems Analyst to support digitalization and system transformation within the Global Trade & Product Compliance department. You will bridge operations, IT, and vendors, gathering requirements, designing solutions, and coordinating implementations to automate trade and compliance processes.

Ideal candidates have 2–3 years in business analysis or related roles and familiarity with ERP, GTM, TMS, MRP, or WMS implementations.

Qualifications

• Bachelor’s degree in Supply Chain, BIS, CS or related field.
• 2–3 years in Business Analysis, Project Coordination, or Systems Analysis.
• Proven experience in system deployment or digitalization projects is preferred.
• Familiar with global trade, customs, import/export, or product compliance.
• Strong ability to document user stories and functional requirements.

Responsibilities

• Gather, analyse, and document business requirements for trade and product compliance.
• Translate regulatory needs into functional specs and user stories for technical teams.
• Partner with IT and vendors to design system capabilities aligned with objectives.
• Assist in mock-ups and logic flows for stakeholder buy-in.
• Lead requirements tracking, deliverables, risks, and timelines.
• Support digital rollout, training, and post-implementation support.
• Maintain documentation of system logic and updates for audit readiness.
• Identify impact on workflows and assist in updating SOPs.

Skills

User stories

FRD

UAT scripts

Stakeholder facilitation

Education

Bachelor's degree in Supply Chain Management or related field

Tools

ERP

GTM

TMS

MRP/WMS systems

Job description

Job Summary

The Logistics Systems Analyst supports digitalization initiatives and system transformation within the Global Trade & Product Compliance (GTPC) department. Acting as the critical bridge between operations stakeholders, IT, and external vendors, the role focuses on business requirements gathering, solution design support, and implementation coordination. The ideal candidate will ensure our digital tools are robust, user-friendly, and capable of automating trade and compliance operations logic to drive operational efficiency.

Responsibilities

Business Requirements Gathering & Solution Design

• Gather, analyse, and document business requirements related to global trade and product compliance processes.
• Translate complex regulatory and operational requirements into clear, actionable functional specifications and user stories for technical teams.
• Partner with IT and system vendors to design and evaluate system capabilities and ensure proposed designs align with business objectives.
• Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.

Digitalisation & Solution Delivery

• Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
• Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
• Facilitate and ensure timely digital rollout, user training, and provide hyper-care support post-implementation.
• Maintain meticulous documentation of system logic, functional updates to ensure the digital solution remains audit-ready.
• Partner with Logistics Process Analyst to identify the impact of system changes on existing workflows and assist in updating SOPs accordingly.
• Support change management efforts to ensure smooth adoption of new processes and systems.

Stakeholder Engagement & Support

• Facilitate requirement workshops and solutioning sessions to align diverse stakeholder needs into a unified solution.
• Develop comprehensive user manuals and lead system-centric training sessions to ensure high system adoption rates across all users.
• Serve as functional Subject Matter Expert (SME) to troubleshoot and resolve system-related issues and prioritize enhancement backlog based on business focus.

Requirements

• Bachelor’s Degree in Supply Chain Management, Business Information Systems, Computer Science, or a related field.
• 2-3 years of relevant experience as a Business Analyst, Project Coordinator, or Systems Analyst.
• Proven experience in system deployment or digitalization projects (e.g.: ERP, GTM, TMS, MRP, or WMS implementations) is highly preferred.
• Familiarity with global trade, customs, import/ export, or product compliance processes is an advantage.
• Skilled in documenting User Stories, Functional Requirement Documents, and UAT scripts.
• Exceptional ability to bridge the gap between technical developers and non-technical users.
• High attention to detail with the ability to spot logic gaps in automated workflows.
• Proactive in identifying system risks and proposing creative workarounds.