Logistics Operations Coordinator – Remote-friendly

Castlery

Pasir Gudang

Hybrid

MYR 42,000 - 64,000

Full time

14 days+

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Job summary

Castlery is seeking an Operations Coordinator to join our Logistics Operations team in Malaysia. The role coordinates returns, replacements, and outbound orders to ensure timely, accurate delivery and minimal disruption.

You will collaborate with Customer Experience, Supply Planning, Warehouse, and external carriers to resolve issues and maintain service levels. The position supports US/Canada markets with a night shift schedule (11:00pm–8:00am MYT, Monday–Friday) and is 12-month contract,

Qualifications

3–4 years of experience in logistics, operations, or related field.
Strong problem-solving and analytical skills.
Excellent English written and spoken.
Experience working with external vendors or logistics providers.
Advanced Excel and data analysis for operations reporting.

Responsibilities

Own and manage returns and replacement operations end to end, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage the end-to-end outbound order process, making sure every order is delivered on time and accurately, and proactively recovering orders at risk of scheduling or delivery issues.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
Support logistics partner coordination and performance management.
Analyze operational data and reports to identify gaps, inefficiencies, and opportunities for improvement.
Maintain accurate operational records across outbound and returns workflows, ensuring system updates are completed in a timely manner.
Monitor and resolve weekend tickets promptly so no backlog carries over into the following week.
Support continuous improvement projects and other operational tasks as assigned.