Logistics Customer Service Lead (Night/Day Shifts)

A.P. Moller - Maersk; Iskandar Puteri; On-site; MYR 36,000 - 60,000; Full time

Job summary

A.P. Moller - Maersk in Iskandar Puteri, Malaysia is seeking a Warehouse Customer Service professional to handle inquiries, coordinate inbound/outbound operations, and support inventory and billing processes across the supply chain.

You will act as the link between customers, warehouse teams, and transporters, maintain accurate documentation, and participate in weekly day/night shift rotations to ensure timely delivery and smooth operations.

Qualifications

• Degree or equivalent in Logistics, Supply Chain, or related field.
• Experience in warehouse customer service or logistics operations preferred.
• Familiarity with WMS and shipment tracking systems is an advantage.
• Willing to work on rotating day/night shifts as required.

Responsibilities

• Handle customer enquiries and provide updates on shipment, order and warehouse status.
• Act as the communication link between customers, warehouse operations, transporters and other relevant stakeholders.
• Follow up on pending requirements and ensure issues are communicated and escalated promptly.
• Maintain professional and effective communication with customers and internal teams.
• Receive and review inbound shipment information and required documentation.
• Coordinate with warehouse operations on incoming cargo and receiving activities.
• Ensure necessary shipment information is updated accurately in the relevant systems and trackers.
• Follow up and communicate any receiving discrepancies or exceptions.
• Receive and process outbound/customer orders.
• Coordinate with operations on cargo picking, preparation, stuffing/loading and shipment completion.
• Monitor shipment progress and highlight potential delays or operational constraints.
• Ensure required outbound documents and shipment information are prepared and communicated accordingly.
• Coordinate and report operational exceptions such as cargo shortage, damage, labelling issues, documentation discrepancies or inventory discrepancies.
• Follow up with customers/stakeholders for the required course of action.
• Coordinate with warehouse operations to ensure agreed recovery or corrective actions are carried out.
• Maintain proper records and supporting evidence for exceptions.
• Prepare, verify and maintain accurate operational documentation.
• Update relevant warehouse systems, shipment trackers and reports.
• Ensure documentation is complete and properly handed over between shifts.
• Maintain good record keeping for operational and customer requirements.
• Monitor inventory-related enquiries and coordinate with operations when discrepancies are identified.
• Support inventory reconciliation and investigation where required.
• Ensure inventory-related reports are accurately communicated to relevant stakeholders.
• Prepare and maintain required daily, weekly and monthly operational reports.
• Support billing preparation and verification of applicable operational charges.
• Ensure relevant supporting documents are available for billing and reporting purposes.
• Participate in weekly day/night shift rotation based on the operational roster.
• During the night-shift assignment, the employee will serve as the Customer Service focal point for ongoing warehouse activities.
• Monitor inbound and outbound activities scheduled during the night shift.
• Coordinate closely with the night operations team on shipment priorities and customer requirements.
• Respond to urgent operational enquiries and exceptions.
• Escalate critical issues to the appropriate stakeholders when immediate attention is required.
• Monitor pending shipments and ensure time-sensitive activities are followed up.
• Maintain clear records of outstanding matters, exceptions and actions taken during the shift.
• Prepare a proper shift handover to the incoming day-shift Customer Service team.
• Ensure unresolved issues are clearly communicated with the latest status, action required and responsible party.

Skills

Communication

Stakeholder management

Attention to detail

Customer service

Education

Bachelor's degree in Logistics or related field

Tools

WMS

MS Office

Shipment tracking systems

Job description

A.P. Moller - Maersk in Iskandar Puteri, Malaysia is seeking a Warehouse Customer Service professional to handle inquiries, coordinate inbound/outbound operations, and support inventory and billing processes across the supply chain.

You will act as the link between customers, warehouse teams, and transporters, maintain accurate documentation, and participate in weekly day/night shift rotations to ensure timely delivery and smooth operations.