Logistics Customer Service Supervisor — Night/Day Shifts

Maersk Malaysia Sdn Bhd; Iskandar Puteri; On-site; MYR 39,000 - 61,000; Full time

Job summary

Maersk Malaysia Sdn Bhd is recruiting for a Warehouse Customer Service role based in Johor. You will act as the primary link between customers, warehouse operations and transporters, handling inbound/outbound activities, documentation and exception management.

You will participate in a weekly day/night shift rotation, ensuring accurate data in systems and timely communications. Strong attention to detail and stakeholder coordination are essential.

Qualifications

• Degree or equivalent qualification in Logistics, Supply Chain, Business Administration or a related field.
• Previous experience in warehouse Customer Service, logistics or supply-chain operations is preferred.
• Familiarity with WMS, shipment tracking systems and Microsoft Office applications is an advantage.
• Willing and able to work on a weekly rotating day/night-shift schedule according to operational requirements.

Responsibilities

• Handle customer enquiries and provide timely updates on shipment, order and warehouse operational status.
• Act as the communication link between customers, warehouse operations, transporters and other relevant stakeholders.
• Follow up on pending requirements and ensure issues are communicated and escalated promptly.
• Maintain professional and effective communication with customers and internal teams.
• Receive and review inbound shipment information and required documentation.
• Coordinate with warehouse operations on incoming cargo and receiving activities.
• Ensure necessary shipment information is updated accurately in the relevant systems and trackers.
• Follow up and communicate any receiving discrepancies or exceptions.
• Receive and process outbound/customer orders.
• Coordinate with operations on cargo picking, preparation, stuffing/loading and shipment completion.
• Monitor shipment progress and highlight potential delays or operational constraints.
• Ensure required outbound documents and shipment information are prepared and communicated accordingly.
• Coordinate and report operational exceptions such as cargo shortage, damage, labelling issues, documentation discrepancies or inventory discrepancies.
• Follow up with customers/stakeholders for the required course of action.
• Coordinate with warehouse operations to ensure agreed recovery or corrective actions are carried out.
• Maintain proper records and supporting evidence for exceptions.
• Prepare, verify and maintain accurate operational documentation.
• Update relevant warehouse systems, shipment trackers and reports.
• Ensure documentation is complete and properly handed over between shifts.
• Maintain good record keeping for operational and customer requirements.
• Monitor inventory-related enquiries and coordinate with operations when discrepancies are identified.
• Support inventory reconciliation and investigation where required.
• Ensure inventory-related reports are accurately communicated to relevant stakeholders.
• Prepare and maintain required daily, weekly and monthly operational reports.
• Support billing preparation and verification of applicable operational charges.
• Ensure relevant supporting documents are available for billing and reporting purposes.

Skills

Customer service

Logistics

Supply chain

Shift work

Education

Degree in Logistics/Supply Chain/Business Admin

Tools

WMS

Shipment tracking

Microsoft Office

Job description

Maersk Malaysia Sdn Bhd is recruiting for a Warehouse Customer Service role based in Johor. You will act as the primary link between customers, warehouse operations and transporters, handling inbound/outbound activities, documentation and exception management.

You will participate in a weekly day/night shift rotation, ensuring accurate data in systems and timely communications. Strong attention to detail and stakeholder coordination are essential.