End-to-End Logistics Customer Service Specialist

A.P. Moller - Maersk; Petaling Jaya; Presencial; MYR 33.000 - 61.000; Jornada completa

Descripción de la vacante

A.P. Moller - Maersk in Malaysia is seeking a Customer Service Agent to provide consistent, high-quality service for 4PL customers by coordinating between customers, 3PL providers, and internal teams to deliver shipments on time.

You will monitor end-to-end shipments, ensure documentation quality, and drive service delivery excellence while building strong client relationships and resolving issues quickly. The role emphasizes proactive KPI monitoring, adherence to customer SOPs, collaboration

Responsabilidades

• Ensure all activities are conducted in compliance with customer SOP.
• Work closely with customers, 3PL, and internal stakeholders to ensure smooth execution of the end-to-end shipments.
• Take ownership of the customer issues and solve them urgently and responsibly.
• Build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
• Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.
• Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to the customer's expectation.
• Be fully responsible for customer satisfaction.
• Look for improvements in ways of working and drive for service delivery excellence.

Descripción del empleo

A.P. Moller - Maersk in Malaysia is seeking a Customer Service Agent to provide consistent, high-quality service for 4PL customers by coordinating between customers, 3PL providers, and internal teams to deliver shipments on time.

You will monitor end-to-end shipments, ensure documentation quality, and drive service delivery excellence while building strong client relationships and resolving issues quickly. The role emphasizes proactive KPI monitoring, adherence to customer SOPs, collaboration