Logistics Customer Service & Billing Specialist

SH COGENT LOGISTICS SDN BHD; Klang City; On-site; MYR 33,000 - 67,000; Full time

Job summary

SH COGENT LOGISTICS SDN BHD seeks a detail-oriented Customer Support & Billing Specialist to join our Malaysia team. You will liaison with customers, handle bookings and billing inquiries, and coordinate shipments to ensure on-time delivery.

Ideal candidate has a diploma or bachelor’s degree, 3–4 years’ experience in customer support and billing, and strong communication and multitasking skills to handle diverse personalities and situations.

Qualifications

• Diploma or Bachelor’s degree in a related field.
• 3–4 years of proven customer support and billing experience.
• Strong communication and presentation skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Serve as the main liaison between customers and the company.
• Handle customer inquiries, requests, and complaints.
• Provide shipment status updates and exception reports.
• Receive and process booking instructions from customers.
• Coordinate with shipping lines, airlines, transporters, warehouses and internal departments.
• Monitor shipment and ensure timely execution.
• Coordinate shipping instructions and Bill of Lading requirements.
• Arrange cargo collection, delivery, stuffing, unstuffing and warehousing activities.
• Coordinate with the Customs Declaration team for customs clearance.
• Provide timely updates on shipment status and delivery arrangements.
• Escalate critical operational matters to management when necessary.
• Coordinate with the Finance Department for billing and invoicing.

Skills

Phone handling

Active listening

Communication

Presentation skills

Time management

Education

Diploma or Bachelor’s degree

Job description

SH COGENT LOGISTICS SDN BHD seeks a detail-oriented Customer Support & Billing Specialist to join our Malaysia team. You will liaison with customers, handle bookings and billing inquiries, and coordinate shipments to ensure on-time delivery.

Ideal candidate has a diploma or bachelor’s degree, 3–4 years’ experience in customer support and billing, and strong communication and multitasking skills to handle diverse personalities and situations.