Logistic Executive (Day shift)

Talent Recruit; Penang; On-site; MYR 29,000 - 51,000; Full time

Job summary

Talent Recruit in Penang is seeking a Logistics Executive (Day shift) to support end-to-end logistics operations. You will oversee order management, customer service, and coordination with carriers to ensure on-time delivery for worldwide shipments.

The role requires 1–2 years of experience in logistics or shipping, and the ability to read and write Chinese for supplier communications. A diploma or higher is preferred, with 5.5 days work weeks and two shifts to cover day operations.

Qualifications

• 1-2 years in order management or logistics operations.
• Fluent Chinese reading/writing for supplier communication.
• Diploma or higher in any field preferred.

Responsibilities

• Check manpower availability upon client inquiries to assess order fulfillment feasibility.
• Coordinate with Sales to resolve issues when orders cannot be fulfilled on time.
• Plan, schedule, and track shipments and flights for clients.
• Ensure proper handling, storage and transport of goods per standards.
• Collaborate with third-party vendors and carriers for timely delivery.
• Establish a quality or control plan to meet client expectations.
• Develop daily delivery plans and issue tasks to Operators.
• Address client complaints promptly and seek resolutions.
• Maintain clear communication with internal and external stakeholders.
• Work with other departments to mitigate disruptions to scheduled operations.
• Assist admin with OBC-related inquiries.
• Prepare and maintain operational reports.
• Keep all shipment and logistics documents accurate and up-to-date.
• Provide regular updates to management on performance and improvements.
• Record training per procedures and keep records current.

Skills

Order management

Customer service

Chinese reading/writing

Education

Diploma

Job description

About the job Logistic Executive (Day shift)

We are representing our client, a premier provider of end-to-end logistics solutions offering 24/7 worldwide delivery services, including On-Board Courier (OBC), Next Flight Out (NFO), Air Chartered Services, and Customs Clearance.

Position: Logistics Executive (Day shift)

Working hours: Operate Hour 1: 9AM - 6PM & Operate Hour 2: 2PM - 11PM, 5.5 days

Job Responsibilities:

• Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame.
• If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues.
• Manage flight and client activities, including planning, scheduling, and tracking shipments.
• Ensure proper handling, storage, and transportation of goods in line with company standards.
• Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery.
• Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations.
• Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards.
• Address client complaints promptly and work towards a resolution.
• Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks.
• Collaborate with other departments to address any issues that might disrupt scheduled operations.
• Assist the admin department with any inquiries related to OBC operations.
• Prepare and maintain operational reports.
• Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date.
• Provide regular updates and reports to management on operational performance and improvements.
• Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.

Job Requirements:

• At least 1-2 years of experience in order management and customer service, preferably within the logistics or shipping industry.
• Ability to read and write Chinese for effective communication with suppliers.
• Minimum qualification of a diploma (degree or higher preferred) in any field.