Lodging Support Specialist - English(MJ003874)

Trip.com; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Trip.com Group in Kuala Lumpur invites you to join our Customer Service team, delivering frontline support to global accommodation partners via phone, email, or chat. You will ensure timely responses and help partners navigate Trip.com systems.

We value English proficiency, strong service orientation, teamwork, and the ability to adapt to shift work. A Bachelor's degree is preferred, and experience with hotels, airlines, or call centers is advantageous. Join us to grow with a global brand.

Qualifications

• Bachelor's or higher, with proficiency in English for daily communication.
• Strong service orientation and teamwork.
• Able to adapt to shift work and learn quickly.

Responsibilities

• Provide frontline business support to global accommodation partners via phone, email, or chat.
• Stay updated on corporate strategy and update business knowledge.
• Address partner needs related to Trip.com system operations.
• Collaborate with other departments to improve partner satisfaction.

Skills

English proficiency

Service orientation

Teamwork

Adaptability to shift work

Learning agility

Education

Bachelor's degree or higher

Tools

Excel

Job description

Update 2026-08-24

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Leverage company protocols and appropriate tools to assist the local business team, delivering frontline business support to our global accommodation partners.
• Stay abreast of corporate strategy shifts and continuously update business knowledge.
• Address partner needs related to Trip.com system operations via phone, email, or online chat, directly engaging with customers when necessary.
• Advocate for Trip.com's hotel management system to partner hotels.
• Collaborate with other departments to enhance overall satisfaction among partners.
• Undertake ad-hoc tasks as assigned by management.
• Manage business inquiries from Trip.com's global accommodation partners, showcasing strong logical reasoning, business English proficiency, exceptional service orientation, and teamwork capabilities.
• Utilize Excel and other office software to organize data, and swiftly adapt to new tools and systems.
• Support internal quality assurance efforts and streamline team processes.

What you'll Need to Succeed

• Bachelor's or higher, with proficiency in English for daily communication.
• Strong service orientation, professional dedication, learning agility, positive attitude, and resilience under pressure.
• Excellent teamwork skills and adaptability to shift work.
• Prior experience in starred hotels, airline ticketing, or call centers is preferred.
• English resume submission is highly encouraged.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.