Loan Team Leader

Private Advertiser; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Career progression

Work-life balance

Job summary

Credence Advisory in Kuala Lumpur invites an experienced Loan Team Leader to supervise the loan operations team in a fast-paced, compliant environment. You will oversee the end-to-end loan process, mentor staff and drive efficiency and quality across credit activities.

The role focuses on risk management, policy adherence and cross-functional collaboration with Risk, Compliance and Collections to support the lending portfolio and organizational goals.

Qualifications

• Minimum 5–7 years in banking/credit with 2–3 years in leadership or supervisory roles.
• Strong knowledge of loan underwriting, credit analysis and risk assessment.
• Solid understanding of Malaysia lending policies, regulations and compliance.
• Excellent leadership and people management skills for team development.
• Proficiency with loan management systems and banking software.

Responsibilities

• Lead and mentor loan officers and credit specialists to drive excellence.
• Oversee end-to-end loan processing: application review, underwriting, documentation and disbursement.
• Monitor team performance against KPIs and implement improvements.
• Ensure compliance with policies, regulations and internal procedures.
• Review and approve loan applications within delegated authority with sound credit judgement.
• Perform quality checks on loan files for accuracy and completeness.
• Identify credit risks and escalate complex cases to senior management.
• Collaborate with Risk, Compliance and Collections for operational excellence.
• Develop process improvements to reduce turnaround times.
• Prepare regular reports on team performance and portfolio metrics.

Skills

Leadership

Loan underwriting

Credit analysis

Risk assessment

Regulatory compliance

Excel

Loan management systems

Education

Finance/Banking qualification

Diploma in Credit Management

Tools

Loan management systems

Banking software

Job description

About the role

We are seeking an experienced and dynamic Loan Team Leader to join Credence Advisory in a full-time capacity at our office in Kuala Lumpur. In this pivotal leadership position, you will oversee the loan operations team, driving efficiency, quality and compliance across all credit activities. This role is fundamental to the success of our lending operations, ensuring that our team delivers exceptional service whilst maintaining the highest standards of credit risk management and regulatory adherence. You will play a strategic role in shaping the direction of the team and contributing to the overall business objectives of the company.

Key responsibilities

• Lead, mentor and manage a team of loan officers and credit specialists, fostering a culture of excellence and professional development
• Oversee the end-to-end loan processing workflow, including application review, credit assessment, documentation and disbursement
• Monitor team performance against key performance indicators and targets, implementing improvements where necessary
• Ensure strict compliance with lending policies, regulatory requirements and internal procedures across all loan transactions
• Review and approve loan applications within delegated authority limits, exercising sound credit judgement
• Conduct quality assurance checks on completed loan files to ensure accuracy and completeness
• Identify and mitigate credit risks, escalating complex cases to senior management as appropriate
• Collaborate with other departments including Risk, Compliance and Collections to maintain operational excellence
• Develop and implement process improvements to enhance efficiency and reduce turnaround times
• Prepare regular reports on team performance, loan portfolio metrics and operational challenges

What we're looking for

• Minimum 5-7 years of experience in the banking and credit sector, with at least 2-3 years in a team leadership or supervisory capacity
• Strong knowledge of loan underwriting, credit analysis and risk assessment methodologies
• Proven understanding of credit policies, banking regulations and compliance requirements in Malaysia
• Excellent leadership and people management skills with the ability to motivate and develop team members
• Proficiency in loan management systems and banking software platforms
• Strong analytical and problem-solving abilities with keen attention to detail
• Excellent communication skills, both written and verbal, with the ability to engage effectively at all organisational levels
• Advanced proficiency in Microsoft Office applications, particularly Excel
• A qualification in Finance, Banking or a related discipline, or equivalent professional experience
• Certification such as Diploma in Credit Management or similar professional credentials is preferred

What we offer

Credence Advisory is committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include access to ongoing training and development programmes to enhance your skills and advance your career within the company. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. A supportive work environment, and opportunities for career progression as the organisation continues to grow. We believe in maintaining a healthy work-life balance and provide a full-time role structure that allows you to manage your professional and personal commitments effectively.

About us

Credence Advisory is a dynamic financial services company operating in the Banking & Financial Services sector, with a specialisation in credit solutions. We are dedicated to providing innovative lending products and services that meet the diverse needs of our clients whilst maintaining the highest standards of professionalism and integrity. Our mission is to be a trusted partner in the financial services industry, delivering reliable credit solutions and exceptional customer service. We pride ourselves on our commitment to regulatory compliance, operational excellence and employee development. As we continue to expand our operations, we are building a team of talented professionals who share our values of integrity, customer focus and continuous improvement. Our workplace is characterised by collaboration, transparency and a genuine commitment to the success of our employees.