Live Host Performance Coach & SOP Architect

Glad2Glow Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 64,000; Full time

Job summary

Glad2Glow Malaysia is seeking a Live Streaming Host Trainer to set GMV targets, train hosts, and drive performance. You will monitor metrics, develop SOPs, and provide feedback to improve outcomes across all live sessions.

The role requires leadership, sales know-how, and a solid understanding of platform regulations for live-streaming on major platforms. Strong training and communication skills are essential.

Qualifications

• Minimum 1 year of proven work experience as Live Streaming Host/Live Streaming Host Trainer or related role.
• Diploma or equivalent education in a relevant field.
• Proven leadership abilities to guide, mentor and motivate hosts.
• Sales expertise to train and support hosts in achieving sales goals.
• Understanding of platform rules and best practices for live-streaming on platforms such as TikTok and Shopee.

Responsibilities

• Set and monitor GMV targets for each live host and implement improvement strategies.
• Continuously track host performance metrics to align with business objectives.
• Provide comprehensive training on communication, appearance, engagement techniques, and live-streaming skills.
• Create and implement Standard Operating Procedures to ensure consistency and quality across live sessions.
• Conduct regular host performance testing and provide constructive feedback and targeted improvement plans.
• Establish and monitor personalized KPIs for each host, reporting outcomes to management.
• Prepare and update daily performance reports including GMV data and KPI results.

Skills

Leadership

Sales skills

Performance analysis

KPI tracking

Training delivery

Communication

Education

Diploma

Job description

Glad2Glow Malaysia is seeking a Live Streaming Host Trainer to set GMV targets, train hosts, and drive performance. You will monitor metrics, develop SOPs, and provide feedback to improve outcomes across all live sessions.

The role requires leadership, sales know-how, and a solid understanding of platform regulations for live-streaming on major platforms. Strong training and communication skills are essential.