Live Host Trainer

Vision Venture Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Vision Venture Malaysia Sdn Bhd is seeking a Live Streaming Host Trainer to drive performance and standardize excellence across hosts. You will set targets, monitor metrics, and develop programs to enhance engagement and sales effectiveness.

The role requires leadership in coaching hosts, implementing SOPs, and delivering regular operational insights to management. You will also ensure compliance with platform rules and drive continuous improvement.

Qualifications

• At least 1 year of proven work experience as a Live Streaming Host or Trainer.
• Diploma in any relevant field.
• Strong leadership skills to effectively guide, mentor, and motivate Live Streaming Host.
• In-depth knowledge of sales techniques to train hosts in achieving goals.
• Understanding of platform regulations and best practices for live streaming on platforms such as TikTok and Shopee.

Responsibilities

• Set and Monitor GMV Targets for each live host and implement improvement strategies.
• Performance Tracking and Analysis of host metrics to align with business goals.
• Host Training & Development, focusing on communication, engagement, and live-streaming skills.
• Create and Implement SOPs to ensure consistency and quality across live sessions.
• Host Performance Testing & Feedback to identify improvement areas and plan targeted actions.
• KPI Setting & Tracking for each host with regular reporting on achievements.
• Daily Reporting to Operation Management including GMV data, KPI results, and insights.

Skills

Leadership

Sales

Live Streaming

Training

Education

Diploma

Job description

• Set and Monitor GMV Targets: Establish clear GMV (Gross Merchandise Value) targets for each live host, monitor individual performance metrics, and implement strategies for continuous improvement.
• Performance Tracking and Analysis: Continuously track and analyze the performance metrics of live hosts, ensuring alignment with business objectives and targets.
• Host Training & Development: Provide comprehensive training for hosts, focusing on key areas such as communication, engagement techniques, and live-streaming skills. Ensure all hosts are equipped with the tools and techniques for success.
• Create and Implement SOPs: Develop and implement Standard Operating Procedures (SOPs) to ensure hosts adhere to established best practices, maintaining consistency and quality across all live sessions.
• Host Performance Testing & Feedback: Conduct regular testing of hosts' live performance to identify areas of improvement, provide constructive feedback, and create targeted improvement plans.
• KPI Setting & Tracking: Establish personalized Key Performance Indicators (KPIs) for each live streaming host, ensuring clarity in performance expectations. Regularly monitor and report on host achievements against these KPIs.
• Daily Reporting to Operation Management: Prepare and update daily performance reports, summarizing host activities, GMV data, KPI results, and any noteworthy performance insights for Live Streaming Operation management.

Job Requirements:

• Minimum 1 year of proven work experience as Live Streaming Host/ Live Streaming Host Trainer or any relevant experience
• Possess minimum education level Diploma in any relevant field
• Proven leadership abilities: Strong leadership skills are essential to effectively guide, mentor, and motivate Live Streaming Host
• Sales Expertise: In-depth knowledge of sales techniques and strategies is crucial to train and support hosts in achieving their sales goals
• Understanding of Platform Regulations: Thorough understanding of the rules, regulations, guidelines, and best practices for live-streaming on platforms such as TikTok and Shopee.