Call Centre Support Exec: Fresh Grads, Training & Growth

SRG Asia Pacific; Selangor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Friendly working environment

Attractive salary package

Incentives and rewards

Job summary

SRG Asia Pacific is seeking a Call Centre Support Executive to join our customer service team in Malaysia. Fresh graduates are welcome, with full training provided to help you start your career in a dynamic call centre environment.

You will handle customer calls, provide information, and support records updates while delivering service standards and achieving individual targets. This role offers growth opportunities and a friendly team atmosphere.

Qualifications

• Diploma or degree in any field.
• Fresh graduates are welcome to apply.
• Good communication in English and Bahasa Malaysia.
• Customer-oriented with a positive attitude.
• Basic computer literacy and typing skills.
• Able to work in a fast-paced environment.
• Willing to work on rotational shifts (if applicable).

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer enquiries and provide accurate information.
• Resolve customer issues and complaints in a timely manner.
• Update and maintain customer records in the system.
• Follow company processes and service standards.
• Achieve individual and team performance targets.

Skills

Customer service

Communication skills

English language

Bahasa Malaysia

Typing skills

MS Office

Education

Diploma or Degree

Tools

MS Office

Job description

SRG Asia Pacific is seeking a Call Centre Support Executive to join our customer service team in Malaysia. Fresh graduates are welcome, with full training provided to help you start your career in a dynamic call centre environment.

You will handle customer calls, provide information, and support records updates while delivering service standards and achieving individual targets. This role offers growth opportunities and a friendly team atmosphere.