Linux Technical Support Specialist – Video Surveillance

Motorola Solutions; Malaysia; On-site; MYR 78,000 - 134,000; Full time

Job summary

Motorola Solutions is seeking a Technical Support Specialist to resolve and escalate customer issues with a strong customer-first approach. You will troubleshoot hardware, software, and systems, document details, and maintain product knowledge across Silent Sentinel offerings.

The role emphasizes efficient case handling, collaboration with global teams, and after-hours support readiness to ensure high-quality customer experiences.

Qualifications

• 2+ years of technical support experience in video surveillance, access control, telecom, cloud software, enterprise hardware, or IT service desks.
• Technical Degree preferred, along with certifications like CCNA, MCSA, or CompTIA A+.
• Experience with Linux operating systems, CRM platforms (1+ years), and Knowledge-Centered Service (KCS) methodology.
• Practical experience applying technical concepts to install, configure, and troubleshoot hardware and software environments.
• Familiarity with video surveillance cameras, ONVIF protocol, or video streaming services.
• Exceptional ability to troubleshoot critical issues, prioritize tasks, and manage complex situations.
• Fluent in English with the ability to explain complex technical concepts to customers of all skill levels clearly and personably.
• A proactive self‑starter who works well independently with minimal supervision and collaborates effectively within a team.
• Skilled at managing customer expectations and providing timely updates to all stakeholders.
• An agile, detail‑oriented learner who adapts quickly to new challenges.

Responsibilities

• Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products
• Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely
• Concisely document software, hardware, and network information in a case management system
• Provide an exceptional customer experience during calls, emails, chat, and customer escalations
• Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs
• Collaborate with the regional and global support teams to provide high quality and effective customer experience
• Be available to work on call for after hours and weekend emergency support
• Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation

Job description

Motorola Solutions is seeking a Technical Support Specialist to resolve and escalate customer issues with a strong customer-first approach. You will troubleshoot hardware, software, and systems, document details, and maintain product knowledge across Silent Sentinel offerings.

The role emphasizes efficient case handling, collaboration with global teams, and after-hours support readiness to ensure high-quality customer experiences.