- Salary Range MYR 3,000 - 3,999
- City Bandar Sri Damansara
- Country Malaysia
Job Description
Purpose of Job:
Responsibilities
Commercial Marketing & Demand Generation
- Plan and execute integrated marketing campaigns across digital platforms, email marketing, social media, scientific events and customer engagement programmes.
- Develop marketing strategies that increase brand awareness, generate qualified enquiries and support business growth.
- Create and maintain marketing materials including brochures, application notes, case studies, newsletters, videos, website content and digital assets.
- Manage company websites, product information and digital platforms to ensure accurate, engaging and consistent customer communication.
- Coordinate webinars, seminars, workshops, exhibitions and other customer engagement initiatives to promote products and BIG Lab services.
- Explore digital tools, AI technologies and marketing automation to improve marketing effectiveness and operational efficiency.
- Measure and report key marketing performance indicators (KPIs), including qualified leads generated, campaign ROI, website traffic, customer engagement and marketing conversion rates, and recommend improvement initiatives.
- Support the commercialization and market adoption of BIG Lab laboratory services through targeted marketing and customer engagement initiatives.
- Develop value propositions, promotional campaigns and customer-focused marketing programmes for BIG Lab services.
- Collaborate with Application Specialists to introduce new laboratory services and identify emerging market opportunities.
- Build awareness and strengthen engagement with universities, hospitals, research institutes and biotechnology companies.
- Monitor market response, customer enquiries and service adoption, and recommend initiatives to expand BIG Lab business opportunities.
Market Intelligence, Lead Generation & Opportunity Development
- Identify strategic accounts, research grants, funding calls, laboratory expansion projects, equipment replacement opportunities and tender opportunities that align with the company's business priorities.
- Develop customer and market intelligence profiles to identify high-potential commercial opportunities.
- Generate, qualify and prioritize marketing-generated enquiries before assigning opportunities to the Sales Team.
- Monitor competitor activities, customer segments and market developments to support commercial planning and strategic decision-making.
- Provide monthly market intelligence updates on publications, grants/funding calls, new research projects and potential opportunities.
Commercial Analytics & CRM Management
- Maintain Customer Database & Lead Management records, currently through Excel or applicable CRM tools.
- Track marketing-generated enquiries, lead progression and sales pipeline performance to ensure timely follow-up.
- Analyze sales trends, pipeline performance, quotation ageing, opportunity conversion and sales forecasts to support business planning and revenue growth.
- Develop commercial dashboards and performance reports covering sales trends, pipeline health, customer engagement and marketing activities.
- Analyze customer behaviour, market trends and commercial performance, providing actionable recommendations to improve business results.
- Ensure CRM data integrity, reporting accuracy and dashboard consistency to support effective commercial decision-making.
Product Marketing & Cross-functional Collaboration
- Collaborate with Product Managers, Application Specialists, Principals and Sales Teams to develop effective go-to-market strategies for Life Sciences products and BIG Lab services.
- Support new product and service launch through coordinated marketing and commercialization activities.
- Translate technical information into customer-focused marketing messages and promotional materials.
- Gather customer feedback, competitive intelligence and market insights to strengthen product positioning and commercial strategies.
Commercial Operations & Customer Engagement
- Coordinate marketing-generated enquiries and ensure timely handover and follow-up by the Sales Team.
- Coordinate commercial documentation, marketing resources and customer support materials required for sales and marketing activities.
- Support commercial projects, process improvement initiatives and cross-functional business activities.
- Perform other commercial marketing duties as assigned to support the growth of the Life Sciences Division.
Requirements
- Bachelor’s Degree in Life Sciences, Biotechnology, Biomedical Science, Marketing, Business or a related discipline.
- 1–3 years of experience in marketing, product marketing or commercial support, preferably within the life sciences, biotechnology, diagnostics, laboratory or healthcare industry.
- Strong interest in commercial marketing and business growth.
- Ability to understand scientific products and communicate their value effectively.
- Experience with content creation, digital marketing tools (e.g., Canva or Adobe Creative Suite), CRM/customer database systems (e.g., Salesforce) and marketing analytics platforms is an advantage.
- Strong analytical, communication and stakeholder management skills.
- Proficient in Microsoft Office; familiarity with marketing automation, CRM and AI productivity tools is desirable.
- Self-motivated, organized and able to manage multiple projects in a fast-paced environment.