Associate - T&S - Moderation Services 5A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Malaysia; On-site; MYR 48,000 - 78,000; Full time

Job summary

Genpact, a leader in AI and digital innovation, is seeking an Associate - T&S - Moderation Services in Malaysia. This role focuses on creating, editing and publishing digital content, coordinating with cross-functional teams, and analyzing performance metrics to improve user engagement.

You will help maintain brand consistency across platforms and support content workflows. The position requires Korean language proficiency (Upper Intermediate - B2) and an office-based work setup.

Qualifications

• Bachelor's degrees in Commerce, Economics or Finance.
• Master's degrees in Business Administration or Business Analytics preferred.
• Certifications in information security or digital marketing are a plus.

Responsibilities

• Assist in creating, editing, and updating digital content across websites and other platforms.
• Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives.
• Monitor and analyze content performance metrics to suggest improvements and enhance user engagement.
• Support the scheduling and publishing of content across multiple digital platforms.
• Conduct regular content audits to maintain accuracy, relevancy, and consistency.
• Collaborate with teams to optimize content workflows and processes.
• Provide input and feedback for continuous improvement of content quality and user experience.

Skills

Data Privacy

Data Protection

Privacy Protection

Trust and Safety

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

CISSP Certification

HubSpot Content Marketing Certification

Job description

Associate - T&S - Moderation Services

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities:

• Assist in creating, editing, and updating digital content across websites and other platforms.
• Coordinate with cross-functional teams to ensure content aligns with brand guidelines and business objectives.
• Monitor and analyze content performance metrics to suggest improvements and enhance user engagement.
• Support the scheduling and publishing of content across multiple digital platforms.
• Conduct regular content audits to maintain accuracy, relevancy, and consistency.
• Collaborate with teams to optimize content workflows and processes.
• Provide input and feedback for continuous improvement of content quality and user experience.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online
• HubSpot Content Marketing Certification - HubSpot AcademyHubSpot Academy

Required Skills

• Data Privacy
• Data Protection
• Privacy Protection
• Trust and Safety

Language

• Korean (Required)
• Korean (Required)

Language Proficiency

• Upper Intermediate - B2

Job Type

Regular

Master Skill List

T&S - Moderation Services

Remote Type

Office

Work Shift

Any (Malaysia)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.