Learning Services Intern

The Access Group; Kuala Lumpur; Hybrid; MYR 17,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Health contribution

Charity days

Job summary

The Access Group is offering a Learning Services internship in Kuala Lumpur, Malaysia. You will support customers, partners, and colleagues with eLearning access, manage LMS data, and assist with training delivery and reporting.

This hands-on role provides exposure to technology, customer support, and education delivery in a busy learning services team. Ideal candidates are university students in Learning/Education, HR, or Business fields, with strong written and verbal communication,

Qualifications

• Availability: Full-time ideally from 2 March to 30 June 2026.
• Enrollment: Currently studying at a university.
• Communication: Clear written and verbal skills; customer-focused and positive.
• Organization: Able to prioritise daily/weekly/monthly tasks.
• Tools: Intermediate Excel, Word, PowerPoint (pivot tables, basic lookups, data validation).

Responsibilities

• Customer & learner support: Monitor the Learning Services inbox and act within SLA.
• Training provisioning: Provide access to eLearning within SLA; keep records accurate.
• Webinar support: Assist with creation, scheduling, logistics, and post-webinar assets.
• LMS upkeep: Maintain and update learning catalog items, enrollments, and data quality.
• Reporting: Produce weekly revenue and monthly training reports with high accuracy.
• Continuous improvement: Contribute ideas to streamline processes, FAQs, and playbooks.
• Ad hoc duties aligned to Learning Services operations.

Skills

Communication

Organization

Independence

Education

University student

Tools

Excel

Word

PowerPoint

Job description

Learning Services InternWe use cookies to improve our website experience. We also use cookies to help us understand how our website is used. For more information see our Cookies Policy. Please click Accept All Cookies to continue to enjoy our website with all cookies or click Cookie Settings to manage your cookie preferences.## Learning Services InternApply: Hybrid: Kuala Lumpur - GOC: Full time: Posted 30+ Days Ago: JR002756**We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.**Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.**What does Access offer you?**We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**What does Access offer you?**We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**About you:**You’ll be part of the Learning Services team supporting customers, partners, and colleagues with access to eLearning, resolving training queries, and keeping our Learning Management System (LMS) accurate and up to date. This is a hands-on operations internship where you’ll learn how technology, customer support, and training delivery connect.***Please note that this role will be offered as a 4-month internship opportunity, ideally from 2nd March to 30th June 2026.*****Day-to-day, you will:*** **Customer & learner support**: Monitor the Learning Services inbox; action queries within the 48‐hour SLA (or 72 hours during peak periods).* **Training provisioning**: Provision customer, partner and colleague access to eLearning within the SLA; ensure records are accurate.* **Webinar support**: Assist with creation, scheduling, logistics, and post‐webinar assets (recordings and materials).* **LMS upkeep**: Maintain and update learning catalog items, enrollments, and data quality.* **Reporting**: Produce weekly revenue and monthly training reports with high accuracy.* **Continuous improvement**: Contribute ideas to streamline processes, FAQs, and playbooks.* Ad hoc duties aligned to Learning Services operations.**Your skills and experiences might also include:*** **Availability**: Full‐time ideally from 2 March to 30 June 2026.* **Enrollment**: Currently studying at a university (fields like Learning/Education, HR, Business, or related are welcome).* **Communication**: Clear written and verbal skills; customer‐focused and positive.* **Organisation**: Able to prioritise daily/weekly/monthly tasks and manage multiple items.* **Tools**: Intermediate Excel, Word, PowerPoint (e.g., pivot tables, basic lookups, data validation).* **Ownership**: Comfortable working independently once trained, and collaborating in a team.**What are we all about?**The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.With **over 9,300 talented individuals** driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, **people are at the heart of everything we do**. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can **love what you do, love how you live, and most importantly, be authentically you**?Let’s make a difference together.**Love Work. Love Life. Be You.****What are we all about?**The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With **over 9,300 talented individuals** driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, **people are at the heart of everything we do**. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can **love what you do, love how you live, and most importantly, be authentically you**? Let’s make a difference together.**Love Work. Love Life. Be You.**