Learning & Development Experience Designer

ZUS Coffee; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a learning and development professional to design, implement, and optimise training programmes across operations. The role encompasses classroom and virtual delivery, development of materials, and end-to-end administration.

Collaboration with stakeholders ensures content stays current with policies and practices while driving measurable impact. The successful candidate will manage training records, attendances, evaluations, and reporting tools to support operational

Responsibilities

• Provide timely updates to reporting managers on project progress, departmental initiatives, key developments, and potential risks.
• Plan, coordinate, facilitate, and evaluate learning and development programmes for Operations and other designated business functions.
• Deliver engaging learning experiences through classroom and virtual platforms, incorporating theory, practical application, and experiential learning methodologies.
• Design, develop, review, and continuously improve training materials, learning resources, assessments, and programme content to ensure relevance, effectiveness, and alignment with business objectives.
• Manage end-to-end training administration, including participant communication, scheduling, attendance tracking, training evaluations, and post-training follow-up.
• Develop and maintain training records, dashboards, trackers, and reporting tools to support operational efficiency and data-driven decision-making.
• Facilitate capability development programmes for employees across various operational levels, including leadership development initiatives where applicable.
• Collaborate with cross-functional stakeholders to gather business requirements, validate content accuracy, and ensure learning materials reflect the latest operational standards, policies, and business updates.
• Coordinate external learning programmes, certifications, and professional development initiatives with vendors, institutions, or regulatory bodies.
• Monitor learning effectiveness by collecting feedback, analysing outcomes, and recommending continuous improvements to learning solutions and delivery methods.
• Undertake special projects, cross-functional initiatives, and any other duties as assigned.
• Initiate, plan, coordinate, and manage assigned learning and development projects from planning through implementation.
• Review, validate, and ensure the accuracy, relevance, and quality of learning materials, training content, and related resources.
• Provide subject matter expertise and consultation to support the design, development, and continuous improvement of learning solutions.
• Ensure assigned projects and deliverables are completed within agreed timelines and in accordance with company policies, standards, and procedures.
• Collaborate with cross-functional stakeholders to support learning initiatives and drive successful project execution.

Job description

Jora Malaysia is seeking a learning and development professional to design, implement, and optimise training programmes across operations. The role encompasses classroom and virtual delivery, development of materials, and end-to-end administration.

Collaboration with stakeholders ensures content stays current with policies and practices while driving measurable impact. The successful candidate will manage training records, attendances, evaluations, and reporting tools to support operational