Learning Architect – Training Programs (Malaysia & SG)

Grab; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

FlexWork arrangements

LASA volunteering leave

Job summary

Grab is seeking an Assistant Programme Manager, Training to lead end-to-end training programmes across Malaysia and Singapore. You will govern curricula, map capability development, and certify BPO trainers, ensuring delivery excellence and measurable impact.

Based in Petaling Jaya and onsite, you will collaborate with the Manager, Training and Quality and Operations Leads to convert insights into structured roadmaps and governance standards that raise agent performance.

Qualifications

• 3+ years in instructional design, training programme management, or L&D in large-scale contact centers or BPOs.
• Proven expertise in curriculum development, learning principles, and multi-site governance.
• Analytical mindset with ability to measure training through operational metrics.

Responsibilities

• Lead end-to-end design, delivery, and governance of training programmes across in-house and BPO teams in Malaysia and Singapore.
• Translate operational priorities into structured training plans and calendars.
• Lead calibration and certification programs for BPO trainers to ensure consistency.
• Audit training execution at BPO sites to uphold Grab's standards.
• Report training results and capability metrics to the Manager and Operations Leads.
• Provide operational guidance and coaching to the Training Specialist.

Skills

Instructional Design

Training Governance

L&D

Analytical mindset

Vendor management

Job description

Grab is seeking an Assistant Programme Manager, Training to lead end-to-end training programmes across Malaysia and Singapore. You will govern curricula, map capability development, and certify BPO trainers, ensuring delivery excellence and measurable impact.

Based in Petaling Jaya and onsite, you will collaborate with the Manager, Training and Quality and Operations Leads to convert insights into structured roadmaps and governance standards that raise agent performance.