Lead Systems Analyst

StarHub; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

StarHub is seeking a Senior Solution Designer to bridge business needs and technology by designing scalable, end-to-end solutions across platforms. You will translate requirements into feasible designs and configurations, influencing partnerships and new offerings.

The role emphasizes telecom domain expertise, CRM/billing/integration knowledge, and strong communication skills to drive projects in a fast-paced setting.

Qualifications

• Degree in Computer Science, Computing or related field with extensive enterprise design experience.
• Strong background in telecommunications and end-to-end solution design.
• Experience with CRM, billing, provisioning, inventory and integrations is a plus.
• Excellent communication and collaboration abilities in a fast-paced environment.

Responsibilities

• Deliver end-to-end solution designs aligned to business and technical objectives.
• Act as the single point of accountability for requirements elicitation and translation into specifications.
• Ensure solutions are feasible, scalable, and well-integrated across systems.
• Provide technical advisory and guidance to stakeholders and partners.
• Lead architectural discussions for RFP/RFT submissions and new offerings.

Skills

Telecom industry experience

B2B business knowledge

CRM knowledge

Mobile networks

Broadband networks

Communication skills

Problem-solving

Organization

Education

Degree in Computer Science / Computing or related field

Tools

Salesforce

CloudSense

Billing systems

Provisioning systems

Inventory systems

Delivery systems

Integrations

Job description

Role Mission: The mission of the Senior Solution Designer is to bridge EBG and SMEbusinessneeds and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Accountabilities:

Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.

Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.

Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.

Provide expert technical advisory to stakeholders, including design recommendations, option assessments, and implementation guidance.

Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions

Responsibilities:

Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.

Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.

Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.

Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.

Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.

Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.

Assist with RFP/RFT responses to provide technical know-how and expertise.

Qualifications

Degree in Computer Science, Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.

Strong background in telecommunications industry.

Knowledge in B2B business is advantage.

Knowledge in areas of mobile and broadband networks, CRM (e.g. Salesforce, CloudSense), Billing, Provisioning Systems, Inventory, Delivery and Integrations.

Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.

Strong conceptual and problem-solving abilities.

Excellent organization skills and comfortable with multi-tasking under a dynamic environment.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a systems analyst?
• Which of the following types of qualifications do you have?
• How many years of experience do you have in the Telecommunications Industry?
• How many years' experience do you have as a Solutions Designer?