Service Desk Engineer

Taylor's College; Kuala Kubu Bharu; On-site; MYR 48,000 - 75,000; Full time

Job summary

Taylor's College in Malaysia is seeking a capable ICT Service Desk Supervisor to provide first-level troubleshooting and end-user support for staff, administration, academics, and students, and to oversee the effective administration and operations of the ICT Service Desk on campus.

You will supervise and lead a team, coordinate incident management and service requests, monitor performance metrics, and ensure reliable IT support that keeps teaching and learning running smoothly across the campus

Responsibilities

• Supervise and lead a team of ICT Service Desk Support personnel.
• Ensure the overall operations of the ICT Service Desk Support function of the campus is effective.

Job description

JOB PURPOSE

Responsible for providing first level ICT troubleshooting / problem-solving assistance andensuring an effective end-user support to both staff (administration and academic) and students,in addition to the responsibility of effective administration and operations of the ICT ServiceDesk function.

AREAS OF RESPONSIBILITIES

• Supervise and lead a team of ICT Service Desk Support personnel.
• Ensure the overall operations of the ICT Service Desk Support function of the campus iseffecti...