Lead ICT Service Desk Engineer

Taylor's University Sdn Bhd

Malaysia

On-site

MYR 48,000 - 84,000

Full time

4 days ago

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Job summary

Taylor's University Sdn Bhd is seeking an ICT Service Desk Lead to provide first-level troubleshooting and end-user support for staff, administration, academics, and students. The role includes managing service desk operations, prioritizing requests, and ensuring effective ICT administration across campus.

You will supervise a team, communicate with both technical and non-technical colleagues, and maintain service records.

Qualifications

Degree in Computer Science or Information Technology with 2–3 years of relevant work experience in ICT/service desk roles.
Strong problem-solving skills with good communication and interpersonal abilities.
Ability to work independently with minimal supervision.

Responsibilities

Lead a team of ICT Service Desk Support personnel.
Ensure the ICT Service Desk operates effectively and efficiently.
Assist staff and students with IT issues via phone, email, or in person.
Assess urgency and impact of requests to prioritize appropriately.
Maintain records of service requests, troubleshooting steps and resolutions.
Administer ICT resources including loan items and preventive maintenance tasks.
Provide technical assistance and support end-users for hardware and software issues.
Undertake other duties assigned by management.