Lead HR Services Administrator

Ingenious Job; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Jora Malaysia is seeking a Lead HR Administrator in Global Operations to support end-to-end HR service delivery across Malaysia and SEAPAC, ensuring compliance with policies and statutory requirements. This role is pivotal in driving operational excellence, supporting employees and managers, and maintaining seamless HR processes.

You will manage onboarding, transfers, promotions, exits, and related documentation, oversee HR service requests, ensure policy compliance, and coordinate payroll and

Qualifications

• Experience in HR operations or shared services.
• Strong knowledge of Malaysian labour laws and compliance.
• Proficiency in HRIS tools such as SAP or Workday.

Responsibilities

• Support end-to-end HR service delivery across Global Operations.
• Handle onboarding, transfers, promotions, exits, and related documentation.
• Manage HR service requests and case management to ensure timely resolution.
• Ensure compliance with Malaysian labour laws and company policies.
• Coordinate payroll and benefits processes with relevant teams.
• Maintain accurate employee records in HRIS and support system transactions.
• Collaborate with HR Business Partners, Talent Acquisition, and Payroll.
• Identify gaps and contribute to process improvements.
• Provide guidance on HR policies and procedures.
• Assist with work permit applications/renewals for foreign nationals.

Skills

HR operations

Labor laws

HRIS tools

Communication

Multitasking

Problem solving

Tools

SAP

Workday

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• HR operations or shared services experience.
• Strong knowledge of Malaysian labor laws and HR compliance.
• Proficiency in HRIS tools (SAP, Workday, or equivalent).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities with attention to detail.
• Strong problem-solving and escalation management skills

Responsibilities:

Department: Human Resources - Global Operations

Role Overview:

• The Lead HR Administrator will be responsible for supporting end-to-end HR service delivery across Global Operations, ensuring compliance with company policies, statutory requirements, and regional practices. This role is pivotal in driving operational excellence, supporting employees and managers, and maintaining seamless HR processes for Malaysia and the wider SEAPAC region.
• Key Responsibilities
• Employee lifecycle management: Handle onboarding, transfers, promotions, exits, and related documentation.
• HR operations support: Manage HR service requests, case management, and ensure timely resolution.
• Compliance and governance: Ensure adherence to Malaysian labor laws, company policies, and audit requirements.
• Payroll and benefits coordination: Partner with payroll and benefits teams to ensure accurate processing and employee satisfaction.
• HR systems management: Maintain employee records in HRIS, support SAP/Workday transactions, and ensure data accuracy.
• Stakeholder collaboration: Work closely with HR Business Partners, Talent Acquisition, Payroll, and Global Operations teams.
• Process improvement: Identify gaps, recommend solutions, and contribute to continuous improvement initiatives.
• Employee support: Provide guidance on HR policies, procedures, and elevate issues when necessary.
• Worked with Vendor on foreign nationals’ work permit application/ renewal.
• Supporting any filling of case/documentation with relevant government authorities ie JTK/Socso etc.