Lead Housekeeping Supervisor: Elevate Guest Rooms & Service

HOTEL GRAND CONTINENTAL KL; Kuala Lumpur; On-site; MYR 45,000 - 63,000; Full time

Job summary

Hotel Grand Central Limited is seeking a dedicated Housekeeping Supervisor to oversee floor operations, ensure clean and well-maintained guest rooms and public areas, including the pool area. You will allocate daily tasks, monitor attendance, and train staff to uphold brand standards.

Responsibilities include room readiness, VIP room preparation, inventory management, and reporting. Strong leadership and guest-service focus are essential for success in a dynamic hotel environment.

Qualifications

• Oversee smooth operation of the assigned floor.
• Monitor staff on duty and attendance.
• Ensure staff grooming and fitness meet company standards.
• Allocate rooms and supervise deep cleaning tasks.
• Maintain cleanliness of guest rooms, corridors, and public areas including pool.
• Supervise public area staff and monitor guest areas.

Responsibilities

• Ensure all records of dispatches and floor master keys are accurate.
• Check rooms after cleaning and release for sale.
• Prioritize VIP room readiness and special attention before guest arrival.
• Ensure adequate supplies and that equipment are in good working order.
• Submit maintenance work orders and inspect completed work.
• Record missing items and discrepancies in rooms.
• Organize special cleaning during low occupancy.
• Complete occupancy and status reports at the end of shift/day.
• Assist with inventory and train staff as needed.
• Handle guest complaints tactfully and professionally.

Skills

Staff scheduling

Attendance monitoring

Grooming standards

Room allocation

Public area supervision

Job description

Hotel Grand Central Limited is seeking a dedicated Housekeeping Supervisor to oversee floor operations, ensure clean and well-maintained guest rooms and public areas, including the pool area. You will allocate daily tasks, monitor attendance, and train staff to uphold brand standards.

Responsibilities include room readiness, VIP room preparation, inventory management, and reporting. Strong leadership and guest-service focus are essential for success in a dynamic hotel environment.