Lead, Enterprise Infrastructure & DR/BCP Operations

MCIS LIFE; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

MCIS Insurance in Malaysia seeks an experienced Infrastructure Lead to steer enterprise backup, restore, storage, retention, and recovery validation across teams.

You will serve as Infrastructure Technical Lead and deputy to the Section Head, coordinating major incidents, DR/BCP exercises, governance, and vendor escalation until services stabilize. Strong English and Bahasa Malaysia skills are required, with 7+ years in infrastructure operations.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, Data Management, Engineering or an equivalent field
• Minimum 7 years of enterprise infrastructure operations experience, including backup, restore, storage, retention, capacity, recovery assurance and monitoring
• At least 2 years of technical leadership, acting-lead or senior escalation experience involving major incidents, vendor governance and stakeholder communication
• Strong written and spoken English, with working proficiency in Bahasa Malaysia; able to support after-hours activities and 24x7 escalation when required

Responsibilities

• Lead common infrastructure operations covering enterprise backup, restore, storage, retention, replication, capacity, performance and recovery validation
• Act as Infrastructure Technical Lead and deputy to the Section Head for operational and technical matters, including cross-domain coordination and team continuity
• Coordinate major incidents, technical decision-making, stakeholder updates, root-cause follow-up, problem reviews and vendor escalation until services are stabilized
• Govern monitoring, operational health checks, backup completion, restore testing, storage availability, capacity thresholds and ransomware-recovery readiness
• Review infrastructure architecture, standards, risks, changes and lifecycle priorities; ensure changes are controlled, peer-reviewed and documented
• Plan and support DR/BCP exercises, recovery testing, audit evidence, vulnerability remediation and RMiT-aligned technology controls
• Manage service providers and support cases, track SLA performance and ensure effective knowledge transfer, documentation and succession coverage

Education

Bachelor's degree or diploma

Job description

MCIS Insurance in Malaysia seeks an experienced Infrastructure Lead to steer enterprise backup, restore, storage, retention, and recovery validation across teams.

You will serve as Infrastructure Technical Lead and deputy to the Section Head, coordinating major incidents, DR/BCP exercises, governance, and vendor escalation until services stabilize. Strong English and Bahasa Malaysia skills are required, with 7+ years in infrastructure operations.