Lead - Common Infrastructure Management

MCIS LIFE; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

MCIS Insurance in Malaysia seeks an experienced Infrastructure Lead to steer enterprise backup, restore, storage, retention, and recovery validation across teams.

You will serve as Infrastructure Technical Lead and deputy to the Section Head, coordinating major incidents, DR/BCP exercises, governance, and vendor escalation until services stabilize. Strong English and Bahasa Malaysia skills are required, with 7+ years in infrastructure operations.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, Data Management, Engineering or an equivalent field
• Minimum 7 years of enterprise infrastructure operations experience, including backup, restore, storage, retention, capacity, recovery assurance and monitoring
• At least 2 years of technical leadership, acting-lead or senior escalation experience involving major incidents, vendor governance and stakeholder communication
• Strong written and spoken English, with working proficiency in Bahasa Malaysia; able to support after-hours activities and 24x7 escalation when required

Responsibilities

• Lead common infrastructure operations covering enterprise backup, restore, storage, retention, replication, capacity, performance and recovery validation
• Act as Infrastructure Technical Lead and deputy to the Section Head for operational and technical matters, including cross-domain coordination and team continuity
• Coordinate major incidents, technical decision-making, stakeholder updates, root-cause follow-up, problem reviews and vendor escalation until services are stabilized
• Govern monitoring, operational health checks, backup completion, restore testing, storage availability, capacity thresholds and ransomware-recovery readiness
• Review infrastructure architecture, standards, risks, changes and lifecycle priorities; ensure changes are controlled, peer-reviewed and documented
• Plan and support DR/BCP exercises, recovery testing, audit evidence, vulnerability remediation and RMiT-aligned technology controls
• Manage service providers and support cases, track SLA performance and ensure effective knowledge transfer, documentation and succession coverage

Education

Bachelor's degree or diploma

Job description

Lead and manage common infrastructure services, including enterprise backup, recovery, and storage platforms. Oversee service resilience and governance, provide technical leadership across teams, coordinate major incidents and DR/BCP activities and support technical standards.

Key responsibilities

Lead common infrastructure operations covering enterprise backup, restore, storage, retention, replication, capacity, performance and recovery validation.

Act as Infrastructure Technical Lead and deputy to the Section Head for operational and technical matters, including cross-domain coordination and team continuity.

Coordinate major incidents, technical decision-making, stakeholder updates, root-cause follow-up, problem reviews and vendor escalation until services are stabilized

Govern monitoring, operational health checks, backup completion, restore testing, storage availability, capacity thresholds and ransomware-recovery readiness

Review infrastructure architecture, standards, risks, changes and lifecycle priorities; ensure changes are controlled, peer-reviewed and documented

Plan and support DR/BCP exercises, recovery testing, audit evidence, vulnerability remediation and RMiT-aligned technology controls

Manage service providers and support cases, track SLA performance and ensure effective knowledge transfer, documentation and succession coverage

About you

Bachelor's degree or diploma in Computer Science, Information Technology, Data Management, Engineering or an equivalent field

Minimum 7 years of enterprise infrastructure operations experience, including backup, restore, storage, retention, capacity, recovery assurance and monitoring

At least 2 years of technical leadership, acting-lead or senior escalation experience involving major incidents, vendor governance and stakeholder communication

Strong knowledge of incident, problem and change management, DR/BCP, audit evidence, access governance, vulnerability remediation and RMiT-aligned controls

Strong written and spoken English, with working proficiency in Bahasa Malaysia; able to support after-hours activities and 24x7 escalation when required

Unlock job insights

Hirer responsiveness Salary match Number of applicants

While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, that means putting people first.

Accordingly, we’re looking for people who share this same attitude.

At MCIS Insurance, we provide an atmosphere of inclusion, collaboration and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills and talents. Our people are the driving force behind the company; it is their commitment and passion that lends to the continuous success of our business.

As a member of the Sanlam Group, MCIS Insurance works closely with its parent company whilst allowing inter-company career opportunities across the Group, in offices around the world. The Sanlam Group is a South Africa-based fully-diversified financial services company, which includes insurance, financial planning, retirement, trust, wills, short term insurance, asset management, capital market activities, investment and wealth.

STEP UP & TAKE CHARGE OF YOUR CAREER

While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, that means putting people first.

Accordingly, we’re looking for people who share this same attitude.

At MCIS Insurance, we provide an atmosphere of inclusion, collaboration and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills and talents. Our people are the driving force behind the company; it is their commitment and passion that lends to the continuous success of our business.

As a member of the Sanlam Group, MCIS Insurance works closely with its parent company whilst allowing inter-company career opportunities across the Group, in offices around the world. The Sanlam Group is a South Africa-based fully-diversified financial services company, which includes insurance, financial planning, retirement, trust, wills, short term insurance, asset management, capital market activities, investment and wealth.