Lead Courier Operations Team

DHL Express (Malaysia) Sdn Bhd; Perak; On-site; MYR 72,000 - 96,000; Full time

Benefits offered by this job

Multifarious benefit program

Great culture and colleagues

Strong career support in international

Job summary

DHL Express Malaysia is seeking a motivated Certified International Specialist to lead our courier team in Ipoh, Perak. You will oversee pickups and deliveries, ensuring time-sensitive shipments meet strict DHL timelines and quality standards.

Join a global network with 50+ years' experience in cross-border express delivery, and contribute to ongoing process improvements, safety, and efficiency while fostering a culture of service excellence.

Qualifications

• Preferably 3-5 years of relevant experience in courier operations.

Responsibilities

• Lead a team of couriers to ensure all shipments are picked up and delivered in a timely and efficient manner.
• Pick up, handle, and deliver time-sensitive documents and packages safely and punctually, considering traffic patterns and routes.
• Ensure all delivery materials received are safely delivered to the correct consignee.
• Report any suspected security breaches or unusual incidents to the supervisor immediately.
• Assist the supervisor in orienting, training, assigning, and checking the work of lower-level couriers.
• Develop KPIs with team members and monitor individual performance.

Skills

Team leadership

Courier operations

Time management

Quality & safety

Job description

DHL Express Malaysia is seeking a motivated Certified International Specialist to lead our courier team in Ipoh, Perak. You will oversee pickups and deliveries, ensuring time-sensitive shipments meet strict DHL timelines and quality standards.

Join a global network with 50+ years' experience in cross-border express delivery, and contribute to ongoing process improvements, safety, and efficiency while fostering a culture of service excellence.