Lead Cloud Support Engineer

iZeno; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

iZeno is seeking an experienced Cloud Operations engineer to lead a team of L2 engineers and deliver end-to-end cloud support across AWS, GCP, and virtualization platforms. You will mentor junior engineers, manage incidents, and collaborate with customers to provide effective solutions.

With 5+ years in cloud operations, you will handle L2/L3 support, drive improvements, and participate in on-call rotations to ensure reliable service delivery. This role is based in Kuala Lumpur, Malaysia.

Qualifications

• 5+ years of relevant experience in Cloud Operations, Infrastructure Support, or Systems Engineering.
• Hands-on production experience with AWS and/or GCP.
• Solid understanding of networking concepts and troubleshooting.
• Experience with monitoring, alerting and health checks.
• Exposure to virtualization technologies such as VMware or Hyper-V.
• Experience with Kubernetes/container environments is a plus.
• Experience handling incidents, problems, changes and service requests in production.
• Strong customer-facing communication and stakeholder-management skills.
• Some experience leading or mentoring engineers.
• Cloud certifications (AWS or Google Cloud) are advantageous.
• Diploma or Bachelor’s degree in IT/CS/Engineering.

Responsibilities

• Lead and provide technical guidance to a team of L2 Cloud Engineers.
• Provide L2/L3 support across cloud, infrastructure and container environments.
• Manage incidents, service requests, problems and changes through to resolution.
• Troubleshoot cloud infrastructure, Linux, networking, virtualization and container-related issues.
• Support and maintain environments across AWS and/or Google Cloud Platform (GCP).
• Monitor cloud infrastructure, investigate alerts and proactively identify operational issues.
• Perform root cause analysis and support the resolution of major incidents and service outages.
• Work directly with customers to understand technical issues, provide updates and recommend appropriate solutions.
• Support cloud infrastructure deployment, configuration and operational improvement activities.
• Guide junior engineers on troubleshooting, escalation and operational best practices.
• Participate in an on-call/standby rotation when required.

Skills

Cloud Operations

Infrastructure Support

Systems Engineering

AWS

GCP

Networking

Monitoring & Incident Management

Kubernetes

VMware/Hyper-V

Customer-facing Skills

Leadership/Mentoring

Cloud Certifications

Education

Diploma or Bachelor’s degree in IT/CS/Engineering

Tools

VMware

Hyper-V

Kubernetes

Job description

• Lead and provide technical guidance to a team of L2 Cloud Engineers


• Provide L2/L3 support across cloud, infrastructure and container environments


• Manage incidents, service requests, problems and changes through to resolution


• Troubleshoot cloud infrastructure, Linux, networking, virtualisation and container-related issues


• Support and maintain environments across AWS and/or Google Cloud Platform (GCP)


• Monitor cloud infrastructure, investigate alerts and proactively identify operational issues


• Perform root cause analysis and support the resolution of major incidents and service outages


• Work directly with customers to understand technical issues, provide updates and recommend appropriate solutions


• Support cloud infrastructure deployment, configuration and operational improvement activities


• Guide junior engineers on troubleshooting, escalation and operational best practices


• Participate in an on-call/standby rotation where required

What We're Looking For

• 5+ years of relevant experience in Cloud Operations, Infrastructure Support, Systems Engineering or a similar role


• Hands-on production experience with AWS and/or GCP


• Good understanding of networking concepts and troubleshooting


• Experience with monitoring, alerting and infrastructure health checks


• Exposure to virtualisation technologies, such as VMware or Hyper-V


• Experience with Kubernetes/container environments is an advantage


• Experience handling incidents, problems, changes and service requests in a production or managed-services environment


• Ability to independently troubleshoot technical issues and determine when escalation is required


• Strong customer-facing communication and stakeholder-management skills


• Some experience leading, mentoring or providing technical guidance to engineers is preferred


• Relevant cloud certifications such as AWS or Google Cloud certifications are advantageous


• Diploma or Bachelor's degree in IT, Computer Science, Engineering or a related discipline

About Us

Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change - it drives it.

As part of Logicalis Asia Pacific - the Architects of Change - our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.

At iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career.

We are proud to be a Great Place to Work Certified organisation - because we believe the same dedication we bring to our clients belongs to our people too.

No challenge is too complex. No ambition too large.

At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.